O365 Engineer

SHI; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SHI Hyderabad is seeking a Technology Specialist MS(0365) with 5+ years of experience to join our Managed Services team. You will build, deploy and support MS 365 platform services, mentor junior staff, and coordinate with customers to deliver projects on time.

Responsibilities include migrations, SCCM deployments, Defender and Purview administration, and Azure resource management, working alongside L2/L1 teams and vendor partners. Apply with your CV to [e-mail].

Qualifications

• 5+ years in IT with MS 365/MSP environments.
• Experience migrating from Gsuit to O365 and O365-to-O365.
• Proficient in SCCM, OS deployment and patch management.
• Familiar with Defender for Endpoint and Purview governance.
• Azure cloud resources management and governance knowledge.
• Strong customer-facing skills and MSP project leadership.

Responsibilities

• Build, implement and support solutions using platform services.
• Manage and configure platform infrastructures and apps.
• Lead MSP projects with customers and vendors for timely delivery.
• Drive service-improvement initiatives with stakeholders.
• Engage with customers via updates, changes, incidents, and meetings.
• Monitor, diagnose and optimize performance of environments.
• Standardize processes with SOPs and best practices.
• Stay updated on industry trends and emerging tech.
• Mentor junior engineers and service-desk staff.
• Document work in SHI PSA; track time weekly.
• Collaborate with L2/L1 and vendor support teams.
• Audit participation and SOW scoping/build-out assistance.
• Oversee O365 email migrations (Gsuit to O365, O365 to O365).
• Application packaging/deployment via SCCM; OS deployment.
• Administer MS Defender for Endpoint and MS Purview.
• Manage Azure resources; align with leadership goals.

Skills

MSP Projects

Customer Engagement

Project Leadership

MS 365 / MS 365

Azure Resources

SCCM

Defender for Endpoint

MS Purview

Email Migrations

OS Deployment

Tools

SCCM

MS Defender for Endpoint

MS Purview

Azure Resource Manager

Job description

Job Description:

Technology Specialist MS(0365)

Exp: 5+ Yrs

Level L2,

Location : Hyderabad.

Overview:

Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth

Responsibilities:

Include, but not limited to:

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
• Manage and configure platform infrastructures, applications, and collaboration tools.
• Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
• Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
• Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
• Monitoring and diagnosing performance issues to ensure optimal system performance.
• Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).
• Stay updated with industry trends, emerging technologies, and best practices.
• Continuously seek opportunities for personal and professional growth.
• Track time and document work out of SHI’s PSA system, submitting weekly timesheets.
• Align with leadership and organization initiatives.
• Mentor/Train lower tier engineering employees and service desk employees.
• Involvement in a wide range of required Audit’s.
• SOW Scoping, development, and build out assistance on a per-request basis.
• Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
• Assistance at all lower level’s where needed based on resource constraints
• Migration of Email from O365 to O365 tenant
• Migration of Email from Gsuit to O365 tenant
• Application packaging and deployment from SCCM
• OS deployment from SCCM
• Administration and management of MS Defender for endpoint
• Administration and management of MS purview
• Azure resources management
• Work closely with L2 and L1 teams along with Vendor support coordination

please share your CV to [e-mail]