L3 Azure Cloud & M365 Engineer

Theomnihire; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zoho in Hyderabad, India, seeks a Managed Services Engineer to support and optimize customer-managed platforms and services. You will build and configure cloud solutions, manage platform infrastructure and collaborate with customers to meet business objectives.

You will lead MSP projects, perform performance monitoring, and drive continuous improvement while mentoring junior engineers. The role emphasizes strong Azure and M365 administration, with emphasis on security and SOP development.

Qualifications

• Experience deploying and supporting cloud-based services and platforms.
• Strong troubleshooting and incident management capabilities.
• Ability to document SOPs and drive process improvements.

Responsibilities

• Build, implement and support a wide range of solutions using platform services for internal and customer use.
• Manage and configure platform infrastructures, applications, and collaboration tools.
• Lead MSP projects with internal/external customers to ensure timely delivery and business alignment.
• Mentor junior engineers and service desk staff while handling auditable tasks.
• Perform routine checks and optimize cloud environments for cost and performance.

Skills

Cloud deployment

Customer collaboration

Technical troubleshooting

SOP development

Tools

Azure

MS 365

SCCM

MS Defender for Endpoint

Purview

Entra ID

Azure Virtual Desktop

Job description

Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth

Requirements

Responsibilities

Include, but not limited to:

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
• Manage and configure platform infrastructures, applications, and collaboration tools.
• Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
• Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
• Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
• Monitoring and diagnosing performance issues to ensure optimal system performance.
• Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).
• Stay updated with industry trends, emerging technologies, and best practices.
• Continuously seek opportunities for personal and professional growth.
• Track time and document work out of SHI’s PSA system, submitting weekly timesheets.
• Align with leadership and organization initiatives.
• Mentor/Train lower tier engineering employees and service desk employees.
• Involvement in a wide range of required Audit’s.
• SOW Scoping, development, and build out assistance on a per-request basis.
• Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
• Assistance at all lower level’s where needed based on resource constraints
• Administration and Management of M365 Suits (Email, Teams, OneDrive, SharePoint, Intune, Purview..)
• Migration of Email from O365 to O365 tenant
• Migration of Email from Gsuit to O365 tenant
• Application packaging and deployment from SCCM
• OS deployment from SCCM
• Administration and management of MS Defender for endpoint
• Administration and management of MS purview
• Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security.
• Expert level experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.
• Vast understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory and Entra ID
• Managing, monitoring, and resolving issues in the Azure cloud environment
• Designing and implementing Azure cloud solutions to meet the needs of the client
• Performing routine checks and maintaining the system to ensure the security and integrity of data
• Optimizing cloud resources to deliver cost-effective solutions
• Ensuring compliance with industry and company standards
• Providing technical support and training to users to increase system performance and value
• Collaborating with teams to integrate cloud services with existing systems
• Developing and implementing disaster recovery plans and data backups
• Staying updated with industry trends and advancements in cloud technology
• Manage and monitor all installed systems and infrastructure
• Work closely with L2 and L1 teams along with Vendor support coordination