O365 Admin

Shashwath Solution; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Shashwath Solution in India seeks an experienced O365 Admin to provide high-end technical and project-based support for Office365 cloud services. You will architect, design, and implement solutions across Exchange Online, SharePoint Online, Teams, and related security and governance aspects.

You will help run Tier 3 operations, assist Tier 1/2 teams, analyze ticket data, and define governance strategies to ensure smooth business processes and timely responses within SLAs.

Qualifications

• Experience administering Office 365 environments.
• Strong knowledge of Exchange Online, SharePoint Online, Teams.
• Familiarity with security, governance and compliance within Office 365.

Responsibilities

• Provide high-end technical and project-based support & consultation for Office365 Cloud services.
• Architect, design, and implement solutions using different Office365 services.
• Handle Tier 3 operations for Exchange Online, SharePoint Online, Microsoft Teams and Security & Compliance.
• Assist Tier 1 & Tier 2 teams with Office365 issues and escalations.
• Troubleshoot advanced Office365 issues and ensure resolution within SLAs.
• Update and analyze daily, weekly, and monthly Office365 ticket trackers.
• Define governance strategies to ensure effective business process execution.

Skills

Incident management

ITIL

ITSM

Project management

Team leadership

Tools

Office 365

SharePoint Online

Exchange Online

Microsoft Teams

ServiceNow

Job description

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package.

Key Responsibilities

• Provide high-end technical and project-based support & consultation for Office365 Cloud services.
• Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package.
• Handle Tier 3 operations for all Office365 workloads, primarily:
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Security & Compliance
• Assist Tier 1 & Tier 2 resources in addressing Office365-related issues.
• Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer.
• Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers.
• Resolve global cross-functional or work-team issues.
• Define key management routines and governance strategies to ensure effective business process execution.

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