O365 Admin

Shashwath Solution; Pune District; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Shashwath Solution is seeking an experienced O365 Admin to provide high-end technical and project-based support for Office365 Cloud services. You will architect, design, and implement solutions across Exchange Online, SharePoint Online, and Teams, while governing security and compliance aspects.

The role involves Tier 3 operations, collaboration with Tier 1/2, SLA-driven troubleshooting, and governance strategy development for efficient business processes.

Qualifications

• Minimum 3–5 years of hands-on O365 admin experience.
• Proficient with Exchange Online, SharePoint Online, and Teams.
• Strong understanding of ITIL, incident, problem, and change management.
• Ability to design, implement, and govern Office 365 solutions.
• Experience handling SLA-driven support and cross-functional collaboration.

Responsibilities

• Provide high-end technical and project-based support & consultation for Office365 Cloud services.
• Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package.
• Handle Tier 3 operations for all Office365 workloads, primarily: Exchange Online, SharePoint Online, Microsoft Teams, Security & Compliance.
• Assist Tier 1 & Tier 2 resources in addressing Office365-related issues.
• Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer.
• Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers.
• Resolve global cross-functional or work-team issues.
• Define key management routines and governance strategies to ensure effective business process execution.

Skills

Office 365

Exchange Online

SharePoint Online

Microsoft Teams

ITIL

Incident management

Problem management

Change management

Project management

SLA management

Vendor management

ServiceNow

Job description

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package.

Key Responsibilities

• Provide high-end technical and project-based support & consultation for Office365 Cloud services.
• Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package.
• Handle Tier 3 operations for all Office365 workloads, primarily:
  • Exchange Online
  • SharePoint Online
  • Microsoft Teams
  • Security & Compliance
• Assist Tier 1 & Tier 2 resources in addressing Office365-related issues.
• Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer.
• Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers.
• Resolve global cross-functional or work-team issues.
• Define key management routines and governance strategies to ensure effective business process execution.

Keywords :sharepoint,microsoft teams,itil,incident management,problem management,itsm,change management,project management,sla management,team management,operations management,team leading,servicenow,process management,service delivery,tat,vendor management,O365 Admin*