Microsoft 365 Engineer (Cloud & Infrastructure)

Hevinsoft; Hyderabad; Hybrid; INR 420,000 - 650,000; Full time

Job summary

Hevinsoft Hyderabad is seeking an IT Support professional to deliver Microsoft 365 suite support, including Exchange Online, Teams, SharePoint Online, and Office apps. You will manage Azure Entra ID services, handle user accounts, MFA, and access issues, and ensure stable IT infrastructure with proactive monitoring.

The role requires 3+ years of hands-on IT support experience, strong troubleshooting, and excellent communication skills to assist users via ticketing systems and calls.

Qualifications

• Minimum 3 years of experience in IT Support / Digital Services / Application Support.
• Strong hands-on experience with Microsoft 365 Suite and tenant administration.
• Experience with Exchange Online, Teams, SharePoint Online, and Office apps.
• Knowledge of Azure Identity Services (Entra ID) and AAD.
• Experience in IT infrastructure management and incident handling.
• Experience using ticketing systems (e.g., Dynamics 365).
• Excellent communication and customer support skills.

Responsibilities

• Deliver support for Microsoft 365 suite including troubleshooting and user assistance.
• Provide technical support for Exchange Online, Teams, SharePoint Online, and Office apps.
• Support Azure Identity Services (Entra ID): user accounts, password resets, MFA, access issues.
• Monitor and maintain IT infrastructure components, system health and service availability.
• Diagnose and resolve incidents and service requests within SLA timelines.
• Handle user queries via ticketing systems, email, and calls.
• Collaborate with internal teams for escalations and issue resolution.
• Maintain documentation of issues, configurations, and solutions.
• Support system updates, patches, and maintenance activities.

Skills

Microsoft 365

Exchange Online

Teams Support

SharePoint Online

Office Apps troubleshooting

Azure Identity Services

AAD knowledge

IT Infrastructure Management

AI tools Copilot

Ticketing systems

Networking basics

Incident handling

Communication skills

Job description

Key Responsibilities

• Deliver support for Microsoft 365 (Office 365) suite including troubleshooting and user assistance
• Provide technical support for:
  • Exchange Online (mailboxes, mail flow, login issues)
  • Microsoft Teams (meetings, calls, collaboration issues)
  • SharePoint Online (permissions, access, document handling)
  • Office Applications (Outlook, Excel, Word, PowerPoint)
• Support Azure Identity Services (Microsoft Entra ID):

• User account management
• Password resets, MFA, and access issues
• Group and role assignments

Provide technical support and IT infrastructure management to ensure system stability and performance

Monitor and maintain IT infrastructure components, system health, and service availability

Diagnose and resolve technical incidents and service requests within SLA timelines

Handle user queries via ticketing systems, email, and calls

Collaborate with internal teams for issue resolution and escalations

Maintain accurate documentation of issues, configurations, and solutions

Support system updates, patches, and maintenance activities

Required Skills & Qualifications

• Minimum 3 years of experience in IT Support / Digital Services / Application Support
• Strong hands-on experience with:
  • Microsoft 365 (Office 365) Suite
  • Tenant administration
  • Exchange Online / Outlook app
  • Security and compliance (M365)
  • Microsoft Teams Support
  • SharePoint Online Support
  • Office Apps troubleshooting
  • Azure Identity Services (Entra ID)
  • Knowledge about AAD
• Experience in Technical Support & IT Infrastructure Management
• Leverage day-to-day work with AI tools like Copilot
• Experience with ticketing tools (Microsoft Dynamics 365, etc.)
• Basic understanding of networking concepts
• Strong troubleshooting and incident handling skills
• Excellent communication and customer support skills