Collections Specialist

Signify; Gurugram District; Sur place; INR 2 200 000 - 3 800 000; Plein temps

Résumé du poste

Signify in India (Gurugram region) seeks a Regional Credit & Collections Lead to drive timely cash realization, maintain credit hygiene, and support sustainable growth. You will govern the Order-to-Cash cycle, manage payment terms, and partner with sales and finance to optimize working capital.

The role requires 6+ years in AR/collections, a master’s degree in a related field, and a professional certification in Credit & Collections is preferred.

Qualifications

• Master's degree in Finance, Accounting, Business Administration, or related field.
• Minimum 6 years of experience in accounts receivable, collections, or credit management.
• Certification in Credit and Collections is preferred to validate expertise.

Responsabilités

• Monitors accounts receivable to identify overdue payments and initiate collection efforts.
• Contacts customers to discuss overdue payments and secure commitments.
• Negotiates payment arrangements and settlements within company policies.
• Collaborates with internal departments to resolve billing discrepancies, disputes and escalations.
• Maintains accurate records of collection activities and customer communications.
• Prepares reports on collection status, outstanding debts and recovery rates for management review.
• Ensures compliance with legal, regulatory and company requirements related to credit and collections.
• Reconciles customer accounts and provides insights to stakeholders.
• Leads with cross-functional teams to resolve disputes and payment-related issues.
• Maintains regional credit hygiene to minimize credit and collection risks.
• Ensures credit limits, payment terms and customer exposure comply with approved policies.
• Monitors customer payment behavior and exposure to proactively manage collection risks.
• Engages senior leaders on critical customer, credit and collection risks.
• Drives regional growth and working-capital objectives as part of the RMT.

Connaissances

Accounts receivable

Credit management

Negotiation

Cross-functional collaboration

Formation

Master's degree

MBA or related field

Description du poste

Leads regional Collections to drive timely cash realization, strong credit hygiene, and sustainable business growth.

Oversees collection governance across the Order-to-Cash cycle, including customer exposure, credit limits, payment terms, collection performance, and risk management.

Partners closely with customers and cross-functional teams to resolve issues, mitigate risks, and support working-capital and business objectives as a member of the Regional Management Team.

Records to maintain accurate financial data.

Key Areas of Responsibility

• Monitors accounts receivable to identify overdue payments and initiate collection efforts.
• Contacts customers to discuss overdue payments, resolve payment issues and secure commitments.
• Negotiates payment arrangements and settlements within company policies to recover outstanding funds.
• Collaborates with internal departments to resolve billing discrepancies, disputes and escalations.
• Maintains accurate records of collection activities and customer communications in the system.
• Prepares reports on collection status, outstanding debts and recovery rates for management review.
• Ensures compliance with legal, regulatory and company requirements related to credit and collections.
• Reconciles customer accounts and provides insights to stakeholders.
• Works closely with the Cash App team, CommOps and KAMs to resolve disputes and payment-related issues.
• Maintains regional credit hygiene to minimize credit and collection risks.
• Ensures credit limits, payment terms and customer exposure comply with approved policies.
• Ensures orders are executed within approved credit limits and payment terms to minimize collection defaults.
• Monitors customer payment behavior and exposure to proactively manage collection risks.
• Partners with Vertical Leads, RSMs and KAMs to balance business growth with credit and cash-flow objectives.
• Engages senior leaders on critical customer, credit and collection risks.
• Contributes as an RMT member to regional growth and working-capital objectives.
• Leads regional Credit & Collections and influences cross-functional teams to achieve business objectives.
• Drives Sales alignment to ensure credit and collection discipline while enabling sustainable business growth.

Critical Experiences

• Master degree in Finance, Accounting, Business Administration, or a related field to ensure foundational knowledge in financial principles and business operations.
• Minimum of 6 years experience in accounts receivable, collections, or credit management, demonstrating proficiency in managing overdue payments, negotiating settlements, and resolving billing disputes.
• Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent is preferred to validate expertise in debt collection practices and compliance with legal regulations.