O2C Voice Collections

Selections HR Services Private Limited; Bengaluru Urban; In loco; INR 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Selections HR Services Private Limited is seeking an experienced O2C professional in Bengaluru to optimize collections, disputes handling and AR operations. The role emphasizes strong analytics, coaching and stakeholder engagement to balance service delivery with controls.

The ideal candidate will have 5-8 years in O2C, a relevant degree, and familiarity with SAP and O2C tools such as Sonar, iRecon, Tableau and Webex. This position requires office-based work in Bengaluru.

Competenze

• Bachelor's degree in Commerce, Accounting, Finance, Business Administration, Economics or related discipline; postgraduate qualification desirable.
• 5-8 years of O2C experience with exposure to Collections, disputes, customer-account support or AR operations.
• Experience in complex-case review, controls, quality analysis, root-cause analysis and stakeholder management.
• Working knowledge of SAP and O2C workflow / reporting tools; familiarity with Sonar, iRecon, GMACC, Tableau, Webex or portals is advantageous.
• Strong analytical, coaching, facilitation, written and verbal communication skills.

Conoscenze

Analytical skills

Verbal communication

Written communication

Stakeholder management

Coaching

Formazione

Bachelor's degree in Commerce/Accounting/Finance/Business Administration/Economics

Postgraduate qualification desirable

Strumenti

SAP

O2C workflow

Sonar

iRecon

GMACC

Tableau

Webex

Descrizione del lavoro

Work Mode - All 5 days' work from office

• Bachelor's degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline; postgraduate qualification or relevant finance certification is desirable.
• 5-8 years of relevant O2C experience, including substantial exposure to Collections, disputes, customer-account support or AR operations.
• Demonstrated experience in complex-case review, controls, quality analysis, root-cause analysis, process documentation and stakeholder management.
• Working knowledge of SAP and O2C workflow / reporting tools; familiarity with Sonar, iRecon, GMACC, Tableau, Webex or customer portals is advantageous.
• Strong analytical, coaching, facilitation, written and verbal communication skills.
• Ability to balance service delivery, controls and customer experience and to distinguish operational ownership from Apple-retained approvals and judgements.