Procure To Pay

Crown Solutions; Bengaluru, Mysuru; In loco; INR 350.000 - 600.000; Tempo pieno

Descrizione del lavoro

Crown Solutions is hiring for an Accounts Payable/PPH desk role in Bengaluru. You will handle Tier 1 inquiries, log and classify P2P questions, and provide standard responses on invoice and payment statuses using approved knowledge content.

Ideal candidates have 2–8 years experience in AP, P2P helpdesk, finance operations or shared services, with strong English communication and proficiency in MS Excel. Face-to-face interviews and immediate notice period apply.

Competenze

• Basic understanding of invoices, purchase orders, expense reports, payment status and vendor queries.
• Clear written and verbal English communication and a service-oriented approach to suppliers and internal users.
• Working knowledge of MS Excel and aptitude to learn SAP, Sonar, invoice workflow and Apple self-service tools.
• Attention to detail, analytical discipline, teamwork and ability to follow documented procedures and escalation paths.

Mansioni

• Tier 1 vendor and employee inquiry handling under documented procedures.
• Receive, log, classify and acknowledge P2P inquiries from suppliers and internal business users through Apple-approved channels.
• Provide standard responses for invoice status, payment status, purchase-order references, expense-report status and common process questions using approved knowledge content.
• Perform basic research in available systems and validate that required information is present before progressing the case.
• Promote approved self-service options and guide users to the correct process, form or support channel.
• Maintain complete case notes, response details, supporting evidence and closure codes in the designated case-management tool.
• Escalate non-standard, aged, policy-related or system-dependent cases to a 3A specialist or authorised Apple owner within the agreed timeline.
• Meet response, closure, quality and documentation requirements and follow Apple privacy, security and control standards.
• Participate in daily reviews, knowledge refreshers and recurring-query identification.
• Accurate Tier 1 response; complete case records; timely routing; adherence to scripts, knowledge and SLA clocks.

Conoscenze

Written English

MS Excel

Attention to detail

Teamwork

Strumenti

SAP

Sonar

Invoice workflow

Apple self-service tools

Descrizione del lavoro

Dear Candidate

we are Hiring for infosys under the payroll of Crown Solutions

Experience - 2 years to 8 years

Location - Bangalore

Interview Mode - Face to Face

Notice Period - Immediate to 15 Days

• Tier 1 vendor and employee inquiry handling under documented procedures.
• Receive, log, classify and acknowledge P2P inquiries from suppliers and internal business users through Apple-approved channels.
• Provide standard responses for invoice status, payment status, purchase-order references, expense-report status and common process questions using approved knowledge content.
• Perform basic research in available systems and validate that required information is present before progressing the case.
• Promote approved self-service options and guide users to the correct process, form or support channel.
• Maintain complete case notes, response details, supporting evidence and closure codes in the designated case-management tool.
• Escalate non-standard, aged, policy-related or system-dependent cases to a 3A specialist or authorised Apple owner within the agreed timeline.
• Meet response, closure, quality and documentation requirements and follow Apple privacy, security and control standards.
• Participate in daily reviews, knowledge refreshers and recurring-query identification.
• Accurate Tier 1 response; complete case records; timely routing; adherence to scripts, knowledge and SLA clocks.

experience in Accounts Payable, P2P helpdesk, finance operations, customer support or shared services; suitable graduates may be considered in line with Infosys hiring policy.

• Basic understanding of invoices, purchase orders, expense reports, payment status and vendor queries.
• Clear written and verbal English communication and a service-oriented approach to suppliers and internal users.
• Working knowledge of MS Excel and aptitude to learn SAP, Sonar, invoice workflow and Apple self-service tools.
• Attention to detail, analytical discipline, teamwork and ability to follow documented procedures and escalation paths.