Non-Voice process Customer support

TP; Chennai District; On-site; INR 195,000 - 240,000; Full time

Benefits offered by this job

Cab facility for night shifts

Job summary

TP in Chennai invites applications for a Customer Chat Support role in a domestic telecom process. Freshers with Hindi are preferred; those with English and Tamil only should not apply. Walk-In location: Ambattur, Chennai.

Shift is day rotating 9 hours, starting 7 AM. Responsibilities include handling customer queries via email, chat, and web chat platforms, and providing timely solutions. One year of experience in customer support (Voice/Non-Voice) is mandatory; basic telecom knowledge and

Qualifications

• One year of experience in customer support (Voice/Non-Voice) is mandatory.
• Should have basic knowledge about telecom process.
• Should have typing skill.

Responsibilities

• Handle customer queries via email, chat, and web chat platforms.
• Provide timely and effective solutions to customers' issues.

Skills

Typing skill

Telecom basics

Education

Any degree

Tools

Email platforms

Chat/web chat

Job description

Note: Freshers with Hindi to read, write and understand can only apply.

Note: Freshers with English & Tamil please don't apply.

Process: Web chat into Domestic Telecom process

Role: Customer Chat Support.

Shift: 7AM-12AM (Day Rotational Shift any 9 hours)

Qualification: Any Degree (UG & PG both can apply)

Salary: 21.5k CTC and 17.5k Take Home.

We will provide a one-way cab facility for employees whose shifts end between 7:00 PM and 12:00 AM.

Roles and Responsibilities

• Handle customer queries via email, chat, and web chat platforms.
• Provide timely and effective solutions to customers' issues.

Desired Candidate Profile

• one year of experience is mandatory into customer support (Voice/Non-Voice)
• Should have basic knowledge about telecom process.
• Should have typing skill.

Walk-In Location: 82/30, AMBIT IT PARK Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.

Walk In - Monday to Friday Morning 11AM to 3PM.

Exclude Govt Holidays