Customer Service Specialist-Non voice

TP; Thiruvallur District; On-site; INR 234,000 - 357,000; Full time

Job summary

TP is seeking a Customer Support professional to handle email, chat, and web chat queries from an office-based setup in Tamil Nadu. The role requires guiding customers with timely solutions and clear written English communication.

The candidate should have 1 year of BPO experience in non-voice processes, typing skills, and basic telecom knowledge. Walk-in interviews are conducted at the Ambattur location with a direct interview process.

Qualifications

• 1 year of experience in non-voice processes such as email support or chat processing.
• Excellent written and spoken English.
• Basic knowledge of telecom processes.
• Proficient typing skills.
• Ability to draft professional emails.

Responsibilities

• Handle customer queries via email, chat, and web chat platforms.
• Provide timely and effective solutions to customers' issues.
• English chat support.

Skills

English communication

Typing

Customer service

Education

Any Degree (UG & PG)

Tools

Email platforms

Chat platforms

Job description

Important Note: we are looking for immediate joiners, who is ready to work from Office and also only the direct interview will happen.

Process:

Web chat into Telecom

Role:

Customer Support

Shift:

7AM-12AM window in that you will get any 9 hrs. (Rotational Shift)

Qualification:

Any Degree (UG & PG both can apply)

Experience: Min 1 yr in any BPO (Mandatory)

Salary: 21 CTC and 17 TH

Looking for immediate joiners

Roles and

Responsibilities:

• Handle customer queries via email, chat, and web chat platforms.
• Provide timely and effective solutions to customers' issues.
• English Chat support.

Desired Candidate Profile:

• 1 year of experience in non-voice processes such as email support or chat processing.
• Good communication skills in English (Oral & written)
• Should have basic knowledge about telecom process.
• Should have typing skill.
• Should have knowledge to draft mail.

Walk-In Location

82/30, AMBIT IT PARK Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.

Walk In

- Monday to Friday Morning 11AM to 3PM.Exclude Govt Holidays

Note: while you come for walk-In interview carry your updated resume & Aadhar card mention "Jagan HR" on top of your resume.