Non Voice Customer Service | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer-focused professional to handle inquiries and resolve issues, delivering accurate information about products and services. You will build lasting relationships with customers and collaborate across teams to resolve complex complaints.

A strong knowledge of offerings and a proactive approach help ensure satisfaction and loyalty. Ideal candidates demonstrate excellent communication, adaptability, and the ability to manage multiple priorities in

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Customer service

Problem solving

Analytical skills

Attention to detail

Adaptability

Team collaboration

Multi-priority management

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.