Customer Support Executive | International BPO | Non Voice process

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in Bengaluru to handle inquiries, provide product information, and build lasting customer relationships. You will work with internal teams to resolve complex issues and maintain extensive product knowledge, aiming to meet quality and sales targets.

The role requires strong communication, adaptability, and teamwork in a fast-paced environment, with an emphasis on customer satisfaction and problem solving.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Adaptability

Multitasking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.