Voice Process Executive | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer support professional to handle inquiries, provide accurate product information, and build lasting relationships with customers. You will collaborate with internal teams to resolve issues, maintain product knowledge, and meet quality targets. This role requires clear communication, customer focus, and adept problem-solving in a fast-paced setting. This is an on-site position.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Adaptable and collaborative attitude.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely, accurate information about products/services.
• Build relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve issues.
• Maintain high product knowledge to address concerns.
• Meet or exceed performance targets including quality metrics and sales goals.

Skills

Excellent communication

Multitasking

Customer service mindset

Problem solving

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.