Non Voice Associate | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer-focused technical support specialist to help clients via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain thorough product knowledge to ensure high customer satisfaction.

The role emphasizes clear communication, rapid problem solving, and ongoing knowledge-base updates. Experience in international BPO is preferred, with a proactive attitude and strong analytical skills to identify

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical concepts

Communication

Problem-solving

Multitasking

Software proficiency

Analytical thinking

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.