Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a Customer Support Executive to handle inquiries and resolve issues with professionalism across multiple channels.

You will collaborate with internal teams to enhance the customer experience, build product knowledge, and identify opportunities to upsell or cross-sell while maintaining accurate records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Adaptive with changing priorities.

Responsibilities

• Handle customer inquiries professionally.
• Provide exceptional customer service across channels.
• Collaborate with internal teams to improve customer experience.
• Develop and maintain knowledge of products and services.
• Identify upsell and cross-sell opportunities.
• Maintain records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Fast-paced environment

Tools

Computer systems and software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.