Customer Care Officer | International BPO |

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a Customer Support Specialist to handle inquiries, provide product information, and foster lasting customer relationships. The role requires strong communication and a customer-first mindset in a dynamic environment.

The ideal candidate will demonstrate problem-solving abilities, adaptability, and teamwork while contributing to quality metrics and sales goals. This position offers opportunities for growth within a customer-centric team.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Adaptability

Computer literacy

Detail-oriented

Multi-tasking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.