NOC Technical Manager_ Hyderabad/ Noida/ Gurugram

Tech Mahindra; Dadri, Hyderabad, Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Tech Mahindra in Gurgaon/Noida/Hyderabad is seeking a NOC Technical Manager to lead L2/L3 engineers and drive high-availability network operations.

You will govern metrics, prepare weekly/monthly reports, engage customers, and push analytics, NOC automation, and AIOps initiatives using Meraki, SD-WAN, and related technologies.

The role requires deep expertise in network performance, mentoring teams, and delivering tailored network solutions in a managed services context.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 10-15 years of experience in network management and NOC operations.
• Proven track record leading technical teams and driving performance improvements.

Responsibilities

• Manage and mentor a team of L2/L3 network engineers.
• Oversee day-to-day NOC operations and incident resolution.
• Conduct governance meetings and review performance metrics.
• Prepare and present weekly/monthly reports to stakeholders.
• Engage with customers to understand needs and provide tailored solutions.
• Implement network analytics tools and drive NOC automation initiatives.
• Leverage AIOps to enhance incident management and predictive analytics.
• Keep abreast of industry trends to maintain NOC competitiveness.

Skills

L2/L3 network team leadership

Meraki switches knowledge

Wireless technologies

SD-WAN

NOC analytics

NOC automation

AIOps

Excellent communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Network monitoring tools

ITIL familiarity

CCNP/CCIE certifications

Job description

Job Title: NOC Technical Manager

Location: Gurgaon/ Noida/ Hyderabad

Years of Experience: 12-17 Years

Job Summary:

The NOC Technical Manager will lead a team of L2/L3 engineers, providing technical guidance and support to ensure optimal network performance and reliability. This role involves active participation in governance meetings, weekly and monthly reporting, and direct engagement with customers. The ideal candidate will possess extensive knowledge of Meraki switches, wireless technologies, SD-WAN, and L2/L3 networking principles. A strong focus on network analytics, NOC automation, and AIOps is essential for success in this position.

Responsibilities:

• Manage and mentor a team of L2/L3 network engineers, providing technical assistance and guidance as needed.
• Oversee the daily operations of the NOC, ensuring timely resolution of incidents and service requests.
• Conduct regular governance meetings to review performance metrics, incident trends, and team progress.
• Prepare and present weekly and monthly reports to stakeholders, highlighting key performance indicators and areas for improvement.
• Engage with customers to understand their needs and provide tailored solutions to enhance their network experience.
• Implement and manage network analytics tools to monitor performance and identify areas for optimization.
• Drive NOC automation initiatives to improve efficiency and reduce manual intervention.
• Leverage AIOps to enhance incident management and predictive analytics capabilities.
• Stay updated with the latest industry trends and technologies to ensure the NOC remains competitive and effective.

Mandatory Skills:

• Proven experience in managing L2/L3 network teams.
• Strong knowledge of Meraki switches, wireless technologies, and SD-WAN.
• Expertise in network analytics, NOC automation, and AIOps.
• Excellent communication and interpersonal skills for effective customer engagement.
• Ability to analyze complex network issues and provide effective solutions.

Preferred Skills:

• Experience with network monitoring and management tools.
• Familiarity with ITIL processes and best practices.
• Certifications in relevant networking technologies (e.g., CCNP, CCIE, etc.).
• Experience in a customer-facing role within a managed services environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10-15 years of experience in network management, with a focus on NOC operations.
• Proven track record of leading technical teams and driving performance improvements.