NOC Analyst

Nexop; India; Remote; INR 500,000 - 750,000; Full time

Job summary

Nexop is seeking a proactive NOC Analyst to monitor enterprise networks for MSP clients. You will handle monitoring, incident management, basic troubleshooting, documentation, and coordination with ISPs, field engineers, and customers to maximize uptime.

You should have 2+ years in NOC operations with strong knowledge of TCP/IP, VPN, SNMP, and familiarity with major monitoring tools. This remote role offers US-timed shifts and opportunities to work with hybrid cloud networking.

Qualifications

• 2+ years of experience in Enterprise NOC / Network Operations.
• Experience in 247 rotational shift environments.
• Strong understanding of Enterprise Network Monitoring and ITIL-based Incident Management.
• MSP environment experience and ITIL Foundation certification.
• Exposure to AWS/Azure networking is a plus.
• Valid CCNA certification is preferred.

Responsibilities

• Monitor enterprise network infrastructure using monitoring platforms.
• Onboard and configure new network devices in monitoring tools.
• Maintain monitoring templates, thresholds and alert profiles.
• Ensure continuous availability of monitored infrastructure.
• Triage, categorize and prioritize incidents; escalate to ensure SLA compliance.
• Perform basic Level-2 troubleshooting of network issues.
• Coordinate with Field Engineers, ISPs and client teams.
• Prepare RCA, SOPs and weekly/monthly operational reports.

Skills

NOC operations

Incident management

Network troubleshooting

Monitoring tools

Documentation

Customer coordination

Education

Bachelor's Degree in Computer Science/IT

Tools

SolarWinds

LogicMonitor

Auvik

PRTG

Zabbix

Nagios

ManageEngine

ServiceNow

ConnectWise

Jira

Zendesk

Job description

Job Description : NOC Analyst

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 2+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands‑on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

• Strong communication skills with customers and technical teams.
• Minimum 3+ years of experience in Enterprise NOC / Network Operations.
• Experience working in 247 rotational shift environments.
• Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.
• MSP environment experience.&ITIL Foundation certification.
• Exposure to AWS/Azure networking is an added advantage.
• Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

• Monitor enterprise network infrastructure using monitoring platforms.
• Integrate and onboard new network devices/nodes into monitoring tools.
• Configure and maintain monitoring templates, thresholds, and alert profiles.
• Ensure continuous availability of monitored infrastructure.

Incident Management

• Monitor alerts and incidents generated from monitoring platforms.
• Perform ticket triaging, categorization and prioritization.
• Perform Level-1 and basic Level-2 network troubleshooting.
• Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

• Basic troubleshooting of OSPF, BGP, Routing & Switching.
• Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.
• Perform subnet calculations and IP addressing validation.

Monitoring Protocols

• Hands‑on knowledge of SNMP, Syslog, NetFlow and Telemetry.
• Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

• Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.
• Track incidents until complete resolution.
• Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.