NOC Engineer (On Third-Party Payroll)

Aeris Communications India; Dadri; Hybrid; INR 500,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Cafeteria 24x7

Collaborative workspace

Job summary

Aeris Communications India in Noida is seeking an experienced NOC monitoring engineer to join the Global Service Operations Center. You will monitor applications and infrastructure for an IoT solution, perform troubleshooting, and coordinate incident response from a central location.

You will collaborate with a global Tier I Customer Support team, handle escalations, document incidents, and contribute to preventive measures while working a 24x7 shift schedule.

Qualifications

• Degree in Electronics Engineering, Telecommunication Engineering, Computer Science or equivalent.
• 2-5 years of NOC or IT helpdesk experience in a high-traffic, global enterprise.
• Experience with Zendesk, Jira or ticket tracking best practices.
• Excellent written and verbal communication.
• Experience with diagnostic tools and logs interpretation.
• Strong organizational skills.
• Curious mindset and continual learning drive.
• Knowledge of service performance indicators and interpretation.
• Experience with Access, Core and Transport networks.
• Knowledge of routers/switches/firewalls is desirable but not mandatory.

Responsibilities

• Monitor Aeris applications and infrastructure from a central location.
• Troubleshoot incidents and perform incident response.
• Escalate to next level and track resolution.
• Page stakeholders and set up incident bridges.
• Document problems, impact and SME resolutions.
• Manage multiple cases and update procedural docs.
• Assess timelines and meet deadlines while handling workload.
• Prepare and maintain monitoring procedures.
• Work in a 24x7 shift cycle.

Skills

NOC experience

Communication skills

Log analysis

Ticketing processes

Problem solving

Time management

24x7 shift readiness

Learning mindset

KPI/SLA awareness

Networking knowledge

Education

Electronics/Telecom/CS/CE degree

Tools

Zendesk

Jira

Job description

Job Profile

As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.

The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the‑art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round‑the‑clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry.

Job Description

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Job Detail

Function: Global Service Operations Center

Position: NOC engineer

Location: Noida

Responsibilities

• 1. Alarms monitoring of Aeris application and infrastructure
• 2. Proactively identify the problem and take the defined actions based on scripted method of procedures
• 3. Provide expertise in monitoring to department peers
• 4. Escalate the issue to next level and ensure the problem resolution
• 5. Page the stake holders and Set-up the Incident management bridge for problem resolution
• 6. Document the problem, impact and resolution delivered by SMEs
• 7. Managing multiple cases at one time while adding procedural documentation
• 8. Manage your workload by accurately gauging timelines and meeting timelines
• 9. Required to work in 24*7 shift

Candidate Prerequisites

• Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
• Years of experience: 2-5 years
• Technical and/or functional skills:
• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Excellent written and verbal communication
• Experience with diagnostic tools and reading and interpreting logs
• Excellent organization skills
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandatory

Personality attributes

• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Must possess good communication skills and fluent in English speaking and Writing.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player
• Customer focus approach and sense of urgency
• Ready to work in shifts 24x7