NOC Engineer (24x7)

Y5 Enterprises; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Y5 Enterprises in Mumbai is seeking a technical support specialist to monitor customer networks, troubleshoot issues, and triage tickets with timely resolutions.

You'll collaborate with cross-functional teams, participate in after-hours support, and contribute to process improvements to boost efficiency and customer satisfaction.

Responsibilities

• Monitor customer networks and troubleshoot issues promptly.
• Triage tickets and elevate them to L2 when necessary.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Develop and implement process improvements to enhance efficiency and effectiveness.
• Provide exceptional customer service and ensure high levels of customer satisfaction.
• Participate in on-call rotations and contribute to after-hours support as needed.

Job description

• Monitor customer networks and troubleshoot issues promptly.
• Triage tickets and elevate them to L2 when necessary.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Develop and implement process improvements to enhance efficiency and effectiveness.
• Provide exceptional customer service and ensure high levels of customer satisfaction.
• Participate in on-call rotations and contribute to after-hours support as needed.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.