NOC Engineer

Eyne Tech Services; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Eyne Tech Services in India is seeking a hands-on IT support specialist to rapidly respond to alerts and restore or escalate issues in line with SLAs. You will monitor servers, backups, and network devices, and provide timely written updates during outages.

The role requires a three-year diploma or higher, and certifications such as MCSE/MCSA/CCNA are a plus. You must be willing to work a dedicated night shift and communicate clearly with stakeholders.

Qualifications

• Three-year Diploma or Graduate or Postgraduate required.
• MCSE/MCSA/CCNA certifications would be a plus.
• Willing to work dedicated night shift.

Responsibilities

• Respond to alerts and restore or escalate issues per SLAs.
• Facilitate crisis calls and provide timely updates.
• Track outages via trouble tickets and reporting tools.
• Manage system backups and network security protocols.
• Perform regular server and network checks.
• Diagnose and troubleshoot errors.
• Document incidents and compile reports.
• Escalate urgent issues per SOP.

Skills

Excellent communication

Night shift readiness

Education

Three-year Diploma or Graduate or Postgraduate

Tools

MCSE/MCSA/CCNA certifications

Job description

Responsibilities

• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.


• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.


• Track all planned and unplanned Systems Applications outages through trouble ticketing systems and reporting tools.


• Managing system backups and network security protocols.


• Performing regular checks on servers, network devices etc.


• Diagnosing and troubleshooting errors.


• Tracking and documenting network issues, server issues etc and compiling incident reports.


• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Position Requires

• Three-year Diploma or Graduate or Postgraduate


• MCSE/MCSA/CCNA certification would be a plus.

Essential Requirement

• Willing to work in dedicated night shift.


• Excellent communication skills