NOC Engineer

HTC Global Services; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HTC Global Services is seeking a NOC Engineer to provide proactive, around-the-clock monitoring of payment processing platforms and supporting infrastructure. You will work at the frontline to detect, verify, correlate, and escalate events while maintaining service continuity and meeting tight SLAs.

You should be fluent in English and comfortable leading escalations, handover reports, and major-incident bridge calls as part of a global operations team.

Qualifications

• Experience in NOC or similar monitoring roles preferred.
• Strong written and verbal communication in English.
• Ability to work in shifts and handle on-call escalations.

Responsibilities

• Provide 24/7 monitoring and triage of incidents across platforms.
• Detect, verify, correlate, and escalate events quickly.
• Prepare handover reports and participate in major-incident bridge calls.

Skills

Proactive monitoring

Incident triage

English fluency

On-call coordination

Tools

Zabbix

AppDynamics

Jira Service Management

JSM Operations

SolarWinds NTA

AWS CloudWatch

Oracle Exadata OEM

Job description

Exciting Opportunity Alert! HTC Global Services is hiring NOC Engineers for one of our premium projects.

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

We are hiring a NOC Engineer to provide proactive, round-the-clock monitoring and Level 1 / Level 2 incident triage across our payment processing platforms and supporting infrastructure. The engineer is the tactical frontline of the operation: detecting, verifying, correlating, and escalating events fast and accurately, while protecting business continuity and meeting strict response SLAs

Tools & Technical Knowledge

Primary monitoring toolset (mastery expected):

• Zabbix — mandatory, primary infrastructure monitoring platform.
• AppDynamics (APM) — application performance monitoring.

Supporting platforms (familiarity valued):

• Jira Service Management (JSM) and JSM Operations — ticketing, alerting, on-call.
• SolarWinds NTA, AWS CloudWatch, Oracle Exadata OEM.
• Awareness of the surrounding environment: payment switch, card management, payment gateway, and middleware components.

Environment context (for scale awareness):

• ~100 network CIs, ~500 server CIs, DCs in Abu Dhabi and Dubai, MPLS/private WAN, dual-ISP internet, Aruba wireless stack.

Professional fluency in English (mandatory): Written and spoken, sufficient to run escalations, handover reports, and major-incident bridge calls.