NOC Engineer

MKS Instruments, Inc.; Gurgaon; On-site; INR 500,000 - 900,000; Full time

Job summary

MKS Instruments, Inc. in Gurgaon, India, is seeking a NOC Engineer to provide advanced troubleshooting and resolution for escalated incidents. This role requires working a 24/7 rotational shift and collaboration with cross-functional teams.

Responsibilities include analyzing logs, applying fixes, documenting steps, and contributing to knowledge base and SOP improvements to ensure service restoration within SLA.

Qualifications

• Bachelor’s degree in IT/Computer Science or related field.
• 3–6 years of experience in NOC or IT operations.
• Strong knowledge of Windows and Linux OS; networking fundamentals.

Responsibilities

• Investigate and resolve incidents escalated by Level 1.
• Perform advanced diagnostics using logs, configurations, and scripts.
• Apply fixes or temporary workarounds to restore services.
• Escalate critical or widespread issues to Incident Manager.
• Collaborate with application, network, and infrastructure teams during major incidents.
• Document troubleshooting steps and resolution details.
• Contribute to knowledge base and SOP improvements.

Skills

Windows OS

Linux OS

Networking fundamentals

Log analysis

Troubleshooting

Scripting: PowerShell/Bash/Python

Communication

Problem solving

Education

Bachelor’s degree in IT/Computer Science

Tools

AWS

Azure

Cloud computing

Job description

## NOC EngineerApply: India Gurgaon: Full time: Posted Today: R17371**A Day in Your Life at MKS:**The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.**You Will Make an Impact By:*** Investigate and resolve incidents escalated by Level 1.* Perform advanced diagnostics using logs, configurations, and scripts.* Apply fixes or temporary workarounds to restore services.* Escalate critical or widespread issues to Incident Manager.* Collaborate with application, network, and infrastructure teams during major incidents.* Document troubleshooting steps and resolution details.* Contribute to knowledge base and SOP improvements.**Skills You Bring:*** Strong knowledge of Windows/Linux OS and networking fundamentals.* Good knowledge of AWS, Azure, Cloud computing.* Experience with monitoring and ITSM tools.* Ability to analyze logs and troubleshoot application/service issues.* Basic scripting skills (PowerShell, Bash, Python preferred).* Good communication and problem-solving skills.* Bachelor’s degree in IT/Computer Science.* 3–6 years of experience in NOC or IT operations.