Associate Technician - IT Networks

KBR; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

KBR is seeking an Associate Technician - IT Networks to join the Global Network Operations Center. The role focuses on 24/7 monitoring, alert triage, incident documentation, and escalation to ensure stable enterprise IT infrastructure.

You will perform initial troubleshooting and coordinate with support teams for resolution. The ideal candidate has a high school diploma, with 0–2 years of NOC/Help Desk experience, and familiarity with monitoring tools and ITSM platforms.

Qualifications

• Basic understanding of networking concepts and server management.
• Strong documentation and reporting skills.

Responsibilities

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools.
• Identify, acknowledge, and perform initial triage of alerts in a timely manner.
• Create, update, and manage incident tickets in the ITSM system.
• Escalate incidents to Tier 2/3 teams as per procedures.
• Perform basic troubleshooting using SOPs and documented procedures.
• Serve as a primary point of contact for incident status updates.
• Follow change management and maintenance processes.
• Support 24/7 rotating shift coverage including nights and weekends.

Skills

TCP/IP

DNS

DHCP

WAN/LAN

Windows Server

Linux Server

Troubleshooting

Communication

Prioritization

Attention to detail

Education

High school diploma or equivalent

Associate degree or technical training

Tools

ScienceLogic

SolarWinds

ServiceNow

Job description

**Title:**Associate Technician - IT Networks*Position Overview*The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on **24/7 system monitoring, alert triage, incident documentation, and escalation** to ensure the stability and availability of enterprise IT infrastructure. The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.*Key Responsibilities***Monitoring & Alert Management*** Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools* Identify, acknowledge, and perform initial triage of alerts in a timely manner* Escalate incidents to appropriate support teams based on defined procedures**Incident & Ticket Management*** Create, update, and manage incident tickets in the IT service management (ITSM) system* Ensure all tickets contain accurate, detailed, and timely documentation* Track incidents through resolution and follow up as needed* Support major incident coordination, including internal updates and stakeholder communication**Initial Troubleshooting*** Perform basic troubleshooting of network, server, and application issues using documented procedures* Gather relevant diagnostic information before escalation* Apply standard operating procedures (SOPs) and knowledge base articles**Communication & Coordination*** Serve as a primary point of contact for incident status updates* Communicate clearly and professionally with internal teams and stakeholders* Provide timely updates on incident progress and resolution**Escalation Management*** Escalate incidents based on severity, impact, and defined service level agreements (SLAs)* Coordinate with Tier 2/3 teams to ensure efficient resolution**Operational Support*** Follow established processes for change management and maintenance activities* Monitor system health and report anomalies or recurring issues* Assist with routine operational checks and tasks**Shift Coverage*** Participate in a **24/7 rotating shift schedule**, including nights, weekends, and holidays*Qualifications***Education*** High school diploma or equivalent required* Associate degree or technical training in IT or related field preferred**Experience*** 0–2 years of experience in a NOC, Help Desk, or IT support environment preferred* Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required* Experience with ITSM platforms (e.g., ServiceNow) preferred**Certifications (Preferred)*** CompTIA Network+ and/or Security+ (or willingness to obtain)* ITIL Foundation certification (or willingness to obtain within 6 months)*Skills & Competencies** Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)* Basic understanding of Windows and Linux server management* Strong problem-solving and analytical skills* Ability to follow documented processes and procedures* Effective verbal and written communication skills* Ability to prioritize tasks in a fast-paced environment* Attention to detail and strong organizational skills* Ability to work independently and as part of a team*Work Environment** 24x7 operations center environment* Shift-based work schedule* Occasional high-pressure situations requiring rapid response*Success Factors** Timely and accurate incident response and escalation* High-quality ticket documentation* Adherence to SLAs and operational procedures* Strong collaboration with internal support teams