NOC Engineer

MKS Instruments, Inc.; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

MKS Instruments, Inc. is seeking a NOC Engineer in Gurugram to provide advanced troubleshooting for escalated incidents and ensure service restoration within SLA. The role requires a 24/7 rotational shift and collaboration with cross-functional teams.

You will perform deep diagnostics using logs, configurations, and scripts, apply fixes or workarounds, document steps, and contribute to knowledge base while maintaining high availability and customer satisfaction.

Qualifications

• Bachelor’s degree in IT or Computer Science.
• 3–6 years of NOC or IT operations experience.
• Strong knowledge of Windows/Linux OS and networking fundamentals.
• Experience with monitoring and ITSM tools.
• Basic scripting skills (PowerShell, Bash, Python preferred).

Responsibilities

• Investigate and resolve incidents escalated by Level 1.
• Perform advanced diagnostics using logs, configurations, and scripts.
• Apply fixes or temporary workarounds to restore services.
• Escalate critical or widespread issues to Incident Manager.
• Collaborate with application, network, and infrastructure teams during major incidents.
• Document troubleshooting steps and resolution details.
• Contribute to knowledge base and SOP improvements.

Skills

OS & Networking

Cloud computing

Monitoring ITSM

Log analysis

Scripting: PowerShell

Communication

Education

Bachelor’s degree in IT/Computer Science

Job description

A Day in Your Life at MKS:The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.You Will Make an Impact By:Investigate and resolve incidents escalated by Level 1.Perform advanced diagnostics using logs, configurations, and scripts.Apply fixes or temporary workarounds to restore services.Escalate critical or widespread issues to Incident Manager.Collaborate with application, network, and infrastructure teams during major incidents.Document troubleshooting steps and resolution details.Contribute to knowledge base and SOP improvements.Skills You Bring:Strong knowledge of Windows/Linux OS and networking fundamentals.Good knowledge of AWS, Azure, Cloud computing.Experience with monitoring and ITSM tools.Ability to analyze logs and troubleshoot application/service issues.Basic scripting skills (PowerShell, Bash, Python preferred).Good communication and problem-solving skills.Bachelor’s degree in IT/Computer Science.3–6 years of experience in NOC or IT operations.Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role