Network Operations Technician

Wellframe; Hyderabad; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

The Blue Venture Fund is seeking a Network Operations Technician to provide 24/7 monitoring and rapid incident response for mission-critical healthcare SaaS platforms in Hyderabad. You will act as the first line of defense, detect issues, execute runbooks, and escalate when needed to ensure platform stability and customer satisfaction.

The ideal candidate has strong troubleshooting skills, experience with observability tools, and the ability to work in a follow-the-sun model with global teams.

Qualifications

• 1–3+ years in NOC, IT operations, or similar monitoring roles.
• Experience with monitoring and observability tools (Datadog, AppDynamics, ELK, New Relic, or similar).
• Familiarity with incident management ITSM platforms (Jira Service Management, ServiceNow, PagerDuty).
• Moderate understanding of cloud infrastructure (AWS, Azure, GCP), APIs, and web services.
• Strong troubleshooting skills and ability to follow technical runbooks under pressure.
• Excellent written and verbal communication for incident updates and handoffs.
• Willingness to work rotating shifts including nights, weekends, and holidays.

Responsabilités

• Monitor production systems 24/7 using observability platforms (DataDog,Appdynamics&PagerDuty) to detect anomalies, alerts, and incidents
• Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary
• Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation
• Execute documented runbooks for common issues (application restarts, health checks, certificate renewals)
• Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes)
• Perform health checks and proactive monitoring to identify degradation before customer impact
• Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows
• Maintain shift handoff documentation and participate in daily operational standup meetings
• Escalate incidents appropriately based on severity, customer impact, and technical complexity
• Document known errors, workarounds, and lessons learned to improve operational knowledge base

Connaissances

Troubleshooting

Incident response

Communication skills

Shift-work readiness

Formation

AWS SysOps Associate certification

Outils

Datadog

AppDynamics

ELK

New Relic

PagerDuty

Jira Service Management

ServiceNow

AWS

Docker

Kubernetes

Description du poste

Network Operations Technician

Job Locations: IN-Hyderabad

ID: 2026-8139

Position Type: Full-Time

Overview

Network Operations Center (NOC) Analyst

Overview

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms. This role is the first line of defense for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction.

The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams.

Key Responsibilities

• Monitor production systems 24/7 using observability platforms (DataDog,Appdynamics&PagerDuty) to detect anomalies, alerts, and incidents
• Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary
• Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation
• Execute documented runbooks for common issues (application restarts, health checks, certificate renewals)
• Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes)
• Perform health checks and proactive monitoring to identify degradation before customer impact
• Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows
• Maintain shift handoff documentation and participate in daily operational standup meetings
• Escalate incidents appropriately based on severity, customer impact, and technical complexity
• Document known errors, workarounds, and lessons learned to improve operational knowledge base

Required Qualifications

• 1–3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles
• Experience with monitoring and observability tools (Datadog,Appdynamics,ELK,New Relic, or similar)
• Familiarity with incident management and ITSM platforms (Jira Service Management,ServiceNow,PagerDuty)
• Moderate understanding of cloud infrastructure (AWS, Azure, GCP), APIs, and web services, i.e. AWS SysOps Associate certification / equivalent.
• Strong troubleshooting skills and ability to follow technical runbooks under pressure
• Excellent written and verbal communication skills for incident updates and handoffs
• Willingness to work rotating shifts including nights, weekends, and holidays (24/7 follow-the-sun model)

Preferred Qualifications

• Experience in healthcare or regulated environments (HIPAA, CMS compliance)
• ITIL v4 Foundation certification
• Familiarity with scripting (PowerShell, Python, Bash) for basic automation tasks
• Experience supporting SaaS or cloud-native applications
• Understanding of networking concepts (DNS, load balancers, firewalls, SSL/TLS)

Key Metrics for Success

• Incident response time (time to acknowledge and begin triage)
• Escalation accuracy (appropriate escalations with complete context)
• SLA compliance for incident acknowledgment and initial response
• Quality of incident documentation and handoff notes
• Reduction in repeat alerts through proactive action

Employment Details

• Full-time position with rotating shift coverage (24/7 operations)
• Follow-the-sun model with US and global team coordination
• Must be eligible to work on U.S. federal contracts (background check may be required)