Noc Engineer

Tekskills Inc.; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Tekskills Inc. in Hyderabad seeks a NOC SME (L1/L2) to deliver advanced network monitoring, rapid incident triage, and guidance to junior staff. The role focuses on rapid detection, analysis, resolution and escalation to ensure high service availability.

You will triage LAN/WAN/Wireless/Firewall/VPN issues, drive incident resolution, validate failovers, and coordinate with engineering teams and carriers to maintain stability and uptime across the network environments.

Qualifications

• Experience in L1/L2 network monitoring and incident response.
• Ability to triage and resolve LAN/WAN/Wireless/Firewall/VPN issues.
• Experience with incident management and SLA adherence.
• Coordination with engineering teams and carriers for escalations.

Responsibilities

• Monitor enterprise networks using NMS and observability tools.
• Triage network alerts and incidents for L1/L2 support.
• Diagnose and resolve LAN/WAN/Wireless/Firewall/VPN/Internet issues.
• Validate storewide outages and confirm failover readiness.
• Own incident tickets through resolution with SLA compliance.
• Provide initial triage and support during major incidents.
• Coordinate with engineering teams and carriers for escalations.
• Correlate alerts to detect broader network impacts and prevent repeats.

Skills

Network monitoring

Incident response

Troubleshooting

SLA adherence

Tools

NMS

Observability tools

Job description

The NOC SME (L1L2) is responsible for providing advanced first- and second-line network monitoring| incident resolution| and operational excellence across enterprise network environments. This role combines hands-on troubleshooting with SME-level guidance| ensuring high service availability and mentoring junior NOC staff. The role focuses on rapid incident detection| analysis| resolution| and escalation| while driving stability| standardization| and continuous improvement within the NOC. In practice| the work intake is heavily driven by store operations and connectivity events such as Emergency Store Closing (ESIP redirect execution verification)| WAN broadband outages and performance degradation (packet loss latency)| store power events| LANIDFMDF switch issues| and telecom life-safety communication faults (e.g.| fire alarm panels and store phones). The NOC SME (L1L2) is expected to quickly triage| restore service (or activate confirm failover)| and coordinate escalations with internal engineering teams and external carriers vendors.

Key Responsibilities

• L1L2 Network Monitoring Incident Response Continuously monitor enterprise networks using NMS and observability tools.
• Perform L1L2 troubleshooting for network alerts| incidents| and service degradation.
• Diagnose and resolve issues related to LAN| WAN| Wireless| Firewall| VPN| and Internet connectivity.
• Storewide outage triage and failover validation (cellWAN2Identify root cause indicators and elevate to L3Engineering teams with detailed analysis.
• Own incident tickets through resolution ensuring SLA and quality compliance.
• Incident| Problem Change Support Handle P2P3 incidents independently and provide strong initial triage for P1Major Incidents.
• Support Incident Managers during major outages with technical inputs and status updates.
• Correlate alerts to detect broader network impacts and prevent repeat incidents