Noc Engineer

Tekskills Inc.; Mumbai; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Tekskills Inc. is seeking a NOC SME (L1/L2) to monitor complex enterprise networks, triage incidents, and coordinate rapid resolutions. The role emphasizes SME guidance, mentoring junior staff, and maintaining high service availability across LAN/WAN, wireless, firewall, VPN, and Internet connectivity.

You will drive stability, standardization, and continuous improvement within the NOC. You will quickly triage and restore services or activate failovers, manage escalations with internal

Qualifications

• Hands-on troubleshooting across enterprise networks.
• SME-level guidance to NOC staff.
• Rapid incident detection, analysis, resolution and escalation.

Responsibilities

• Monitor enterprise networks and respond to incidents.
• Triage and diagnose LAN/WAN/Wireless/Firewall/VPN/Internet issues.
• Coordinate with engineering teams and carriers during escalations.
• Mentor junior NOC staff and contribute to process improvements.
• Ensure incident tickets are updated and SLAs met.

Skills

NOC monitoring

Incident response

Troubleshooting

Escalation management

Mentoring

Analysis

Tools

NMS/observability tools

Job description

The NOC SME (L1L2) is responsible for providing advanced first- and second-line network monitoring| incident resolution| and operational excellence across enterprise network environments. This role combines hands-on troubleshooting with SME-level guidance| ensuring high service availability and mentoring junior NOC staff. The role focuses on rapid incident detection| analysis| resolution| and escalation| while driving stability| standardization| and continuous improvement within the NOC. In practice| the work intake is heavily driven by store operations and connectivity events such as Emergency Store Closing (ESIP redirect execution verification)| WAN broadband outages and performance degradation (packet loss latency)| store power events| LANIDFMDF switch issues| and telecom life-safety communication faults (e.g.| fire alarm panels and store phones). The NOC SME (L1L2) is expected to quickly triage| restore service (or activate confirm failover)| and coordinate escalations with internal engineering teams and external carriers vendors.

Key Responsibilities

• L1L2 Network Monitoring Incident Response Continuously monitor enterprise networks using NMS and observability tools.
• Perform L1L2 troubleshooting for network alerts| incidents| and service degradation.
• Diagnose and resolve issues related to LAN| WAN| Wireless| Firewall| VPN| and Internet connectivity.
• Storewide outage triage and failover validation (cellWAN2Identify root cause indicators and elevate to L3Engineering teams with detailed analysis.
• Own incident tickets through resolution ensuring SLA and quality compliance.
• Incident| Problem Change Support Handle P2P3 incidents independently and provide strong initial triage for P1Major Incidents.
• Support Incident Managers during major outages with technical inputs and status updates.
• Correlate alerts to detect broader network impacts and prevent repeat incidents