Associate Technician - IT Networks

KBR, Inc.; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

KBR, Inc. is seeking an Associate Technician - IT Networks to join the Global Network Operations Center in a 24/7 shift environment. You will monitor enterprise IT infrastructure, triage alerts, document incidents, and coordinate with escalation teams to restore service quickly.

The role requires basic networking knowledge, familiarity with Windows and Linux server environments, and strong communication skills to provide updates to stakeholders. Previous NOC/IT support experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical IT training preferred.
• 0–2 years in NOC/Help Desk/IT support is desired.

Responsibilities

• Monitor networks, systems, applications, and environmental alerts using enterprise tools.
• Identify, acknowledge, and triage alerts promptly.
• Create and manage incident tickets with accurate documentation.

Skills

Networking basics

Windows & Linux

Problem solving

Process adherence

Communication

Task prioritization

Attention to detail

Team collaboration

Education

High school diploma

Associate degree or IT training

Tools

ScienceLogic

SolarWinds

ServiceNow

Job description

Job Description

Title

Associate Technician - IT Networks

Position Overview

The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.

The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.

Key Responsibilities

Monitoring & Alert Management

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
• Identify, acknowledge, and perform initial triage of alerts in a timely manner
• Escalate incidents to appropriate support teams based on defined procedures

Incident & Ticket Management

• Create, update, and manage incident tickets in the IT service management (ITSM) system
• Ensure all tickets contain accurate, detailed, and timely documentation
• Track incidents through resolution and follow up as needed
• Support major incident coordination, including internal updates and stakeholder communication

Initial Troubleshooting

• Perform basic troubleshooting of network, server, and application issues using documented procedures
• Gather relevant diagnostic information before escalation
• Apply standard operating procedures (SOPs) and knowledge base articles

Communication & Coordination

• Serve as a primary point of contact for incident status updates
• Communicate clearly and professionally with internal teams and stakeholders
• Provide timely updates on incident progress and resolution

Escalation Management

• Escalate incidents based on severity, impact, and defined service level agreements (SLAs)
• Coordinate with Tier 2/3 teams to ensure efficient resolution

Operational Support

• Follow established processes for change management and maintenance activities
• Monitor system health and report anomalies or recurring issues
• Assist with routine operational checks and tasks

Shift Coverage

• Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays

Qualifications

Education

• High school diploma or equivalent required
• Associate degree or technical training in IT or related field preferred

Experience

• 0-2 years of experience in a NOC, Help Desk, or IT support environment preferred
• Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required
• Experience with ITSM platforms (e.g., ServiceNow) preferred

Certifications (Preferred)

• CompTIA Network+ and/or Security+ (or willingness to obtain)
• ITIL Foundation certification (or willingness to obtain within 6 months)

Skills & Competencies

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)
• Basic understanding of Windows and Linux server management
• Strong problem-solving and analytical skills
• Ability to follow documented processes and procedures
• Effective verbal and written communication skills
• Ability to prioritize tasks in a fast-paced environment
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team

Work Environment

• 24x7 operations center environment
• Shift-based work schedule
• Occasional high-pressure situations requiring rapid response

Success Factors

• Timely and accurate incident response and escalation
• High-quality ticket documentation
• Adherence to SLAs and operational procedures
• Strong collaboration with internal support teams