Noc Engineer

Tekskills; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tekskills Inc. is seeking a NOC SME (L1/L2) to monitor enterprise networks, triage incidents, and guide junior staff. The role emphasizes rapid detection, resolution, and coordination with engineering teams and external carriers to ensure high service availability.

The candidate will handle outages, perform root-cause analysis, and drive continuous improvement across network operations. Strong troubleshooting, escalation, and adherence to SLAs are essential for success in this position.

Qualifications

• Experience in enterprise network monitoring and incident handling.
• Ability to triage and escalate with detailed analysis.
• Proven SLA adherence.

Responsibilities

• Continuously monitor enterprise networks using NMS and observability tools.
• Perform L1/L2 troubleshooting for network alerts, incidents, and service degradation.
• Diagnose and resolve LAN, WAN, Wireless, Firewall, VPN and Internet connectivity issues.
• Storewide outage triage and failover validation and identify root cause indicators for escalation.
• Own incident tickets through resolution ensuring SLA and quality compliance.
• Provide strong initial triage for P2P3 incidents and support major outages with technical inputs.
• Correlate alerts to detect broader network impacts and prevent repeat incidents.

Skills

Network monitoring

Troubleshooting

Incident resolution

Escalation management

Tools

NMS

Observability tools

Job description

The NOC SME (L1L2) is responsible for providing advanced first- and second-line network monitoring| incident resolution| and operational excellence across enterprise network environments. This role combines hands-on troubleshooting with SME-level guidance| ensuring high service availability and mentoring junior NOC staff. The role focuses on rapid incident detection| analysis| resolution| and escalation| while driving stability| standardization| and continuous improvement within the NOC. In practice| the work intake is heavily driven by store operations and connectivity events such as Emergency Store Closing (ESIP redirect execution verification)| WAN broadband outages and performance degradation (packet loss latency)| store power events| LANIDFMDF switch issues| and telecom life-safety communication faults (e.g.| fire alarm panels and store phones). The NOC SME (L1L2) is expected to quickly triage| restore service (or activate confirm failover)| and coordinate escalations with internal engineering teams and external carriers vendors.

Key Responsibilities

• L1L2 Network Monitoring Incident Response Continuously monitor enterprise networks using NMS and observability tools.
• Perform L1L2 troubleshooting for network alerts| incidents| and service degradation.
• Diagnose and resolve issues related to LAN| WAN| Wireless| Firewall| VPN| and Internet connectivity.
• Storewide outage triage and failover validation (cellWAN2Identify root cause indicators and elevate to L3Engineering teams with detailed analysis.
• Own incident tickets through resolution ensuring SLA and quality compliance.
• Incident| Problem Change Support Handle P2P3 incidents independently and provide strong initial triage for P1Major Incidents.
• Support Incident Managers during major outages with technical inputs and status updates.
• Correlate alerts to detect broader network impacts and prevent repeat incidents