NOC Engineer

Persistent; Bengaluru; Vor Ort; INR 400.000 - 900.000; Vollzeit

Zusammenfassung

Persistent in Bengaluru is seeking an experienced NOC Engineer to monitor and troubleshoot network issues, ensuring high availability of critical infrastructure. You will collaborate with cross-functional teams, provide customer support via phone, email, or chat, and contribute to NOC documentation and knowledge base updates.

Candidates should have strong grounding in TCP/IP and routing, be proficient with monitoring tools, and adapt quickly to new technologies to resolve complex problems

Qualifikationen

• 3-14 years of experience in NOC operations or related field.
• Strong understanding of networking fundamentals including TCP/IP protocols and routing concepts.
• Experience with monitoring software such as SolarWinds, Nagios, Prometheus; ability to learn new tools quickly.
• Excellent communication and collaboration across teams to resolve complex issues.

Aufgaben

• Monitor and troubleshoot network issues using various tools such as SolarWinds, Nagios, and Prometheus.
• Provide technical support to customers via phone, email, or chat regarding network-related problems.
• Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems.
• Develop documentation for NOC processes, procedures, and knowledge base articles.

Kenntnisse

Networking fundamentals

TCP/IP

Routing concepts

Monitoring tools

Tools

SolarWinds

Nagios

Prometheus

Jobbeschreibung

Roles and Responsibilities :

• Monitor and troubleshoot network issues using various tools such as SolarWinds, Nagios, and Prometheus.
• Provide technical support to customers via phone, email, or chat regarding network-related problems.
• Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems.
• Develop documentation for NOC processes, procedures, and knowledge base articles.

Job Requirements :

• 3-14 years of experience in NOC operations or a related field.
• Strong understanding of networking fundamentals including TCP/IP protocols and routing concepts.
• Experience with monitoring software such as SolarWinds, Nagios, Prometheus; ability to learn new tools quickly.