Nice CXOne Developer

Tata Consultancy Services; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services is seeking a Nice CXOne Developer in Bengaluru with 7–8 years of experience. The role focuses on NICE CXone CCaaS, Cisco UCCE/UCCX integration, SIP/VoIP, and cloud-based contact center solutions.

You will design, develop, and optimize scalable contact center components, including IVR and Bot features using Mpower Studio. The candidate should demonstrate hands-on expertise with CXone Studio, APIs, scripting, and enterprise system integrations to enable seamless CX across

Qualifications

• Hands-on expertise in NICE CXone CCaaS.
• Strong knowledge of NICE CXone architecture and Cisco contact center platforms.
• Experience with SIP, VoIP, and telephony integrations.
• Proficient in CXone development tools including Studio, APIs, and scripting.
• Exposure to NICE CXone IVR and Bot development using Mpower Studio.

Skills

NICE CXone

Cisco UCCE/UCCX

SIP

VoIP

Cloud architectures (AWS & Azure)

APIs

Middleware

Enterprise system integrations

NICE CXone IVR

CXone Studio

Tools

NICE CXone Studio

NICE CXone APIs

Mpower Studio

Cisco UCCE/UCCX call flows

Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Nice CXOne Developer

Experience Range: 7 – 8 Years

Must Have:

• Strong expertise in NICE CXone and Cisco UCCE/UCCX
• contact center platforms, with a solid foundation in SIP, VoIP, and enterprise telephony.
• Experienced in cloud architectures on AWS and Azure, and skilled in API, middleware, and enterprise system integrations to enable seamless, scalable contact center solutions.
• Hands-on exposure to NICE CXone CCaaS.
• Strong understanding of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX), along with practical experience in SIP, VoIP, and telephony integrations.
• ith hands-on expertise in NICE CXone IVR and Bot development using Mpower Studio.
• Strong practical experience with NICE CXone development tools including Studio, APIs, and scripting, along with solid understanding of Cisco UCCE/UCCX call flows and routing logic.