Nexthink Consultant - SME (FTE)

Carnation Infotech Pvt Ltd.; Dadri, Pune District, Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Carnation Infotech Pvt Ltd. is seeking a senior Nexthink Architect to lead design, deployment, and governance of Nexthink infrastructure in a 24/7 project environment.

You will coordinate with global onsite/offshore teams, create implementation plans, and drive successful testing, deployment and handover. The role requires extensive Nexthink expertise, scripting, and collaboration with SME teams across networking, AD, SCCM, and data centers to ensure seamless operations and compliant

Qualifications

• Strong knowledge of Nexthink concepts, architecture and operational configurations.

Responsibilities

• Oversee Nexthink architecture design and deployment.

Skills

Nexthink concepts

Nexthink architecture

NQL Nexthink Query Language

Windows 10/11

SCCM deployment

PowerShell scripting

Active Directory

Networking basics

Incident management

Problem management

Change management

SCCM MDT Altiris

Job description

Role & responsibilities:

• Responsible for overall Plan and design of Nexthink Architecture
• Prepare Nexthink Implementation & Deployment Project & Execution Plan
• Responsible for managing Nexthink Cloud instance and if (on-Prem) Appliance via Linux command line
• Creation of Nexthink process documentations
• Responsible for preparing Nexthink test cases and Test execution
• Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off
• Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies
• Envision, Plan & deploy Nexthink infinity operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc..
• Create scripts in PowerShell for Infinity or Nexthink Act modules.
• Leading team of BAU consultants / engineers
• Provide technical guidance and coordination with onsite / offshore team
• Review Nexthink Engineering/Deployment project plan and progress
• Participate in program and project review meetings
• Coordination with BAU team for handover
• Responsible for overall reporting and technical documentation needs.

Preferred candidate profile:

Should be willing to work in 24/7 environment (Shift will depend on the Project)

• Strong Knowledge of Nexthink concepts, Architecture and Operational configurations
• Good to know NQL Nexthink Query Language
• Strong knowledge in windows 10 and Windows 11 Operating System
• Good Knowledge of Desktop Support operations on L2 and L3 levels and incident management, Problem Management & Change Management
• Basic Knowledge of NQL Command/Linux /Unix Commands
• Basic Knowledge of SCCM deployment
• Good Customer orientation and coordination skills
• Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
• Basic knowledge of Active Directory and Windows Servers
• Basic understanding of networking concepts
• Good Working knowledge in PowerShell scripting
• Be the first point of escalation for any issues
• Manage the DEX score as per the agreed compliance score
• Manage team (onsite and offshore) and ensure deliverables are met on time
• Strong communication & presentation skills

Certifications:

1. windows 10 and Windows 11 Certification.
2. Nexthink IT Support Module Certification – Mandatory
3. Nexthink IT Admin Module Certification – Mandatory
4. Infinity certifications