Networking Technical Services Systems Integration Specialist

NTT DATA BUSINESS SOLUTIONS; Gurugram District; Hybrid; INR 1,500,000 - 2,600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in India is seeking a seasoned Networking Systems Integration Specialist to provide on-site and remote client support and to document specifications, options, and backup designs.

The role involves mentoring junior engineers, coordinating activities, and contributing to complex design work across routing, switching, Wireless, and SDi distribution while pursuing professional networking certifications.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Professional level certification in different Networking technologies (Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP).
• Cisco Dev Net certification.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to third parties.
• Writes reports and proposals and maintains project documentation.
• Mentors junior Implementation Engineers and Technicians.
• Coordinates activities of junior engineers to meet performance targets.
• Contributes to high-complexity design work and ownership of relevant technologies.

Skills

Verbal communication

Customer engagement

Client focus

Coaching & mentoring

Pressure tolerance

Team guidance

Education

Bachelors in IT/Computing

Networking certifications (CCNP/JNCIS/DevNet)

Cisco DevNet certification

Tools

Cisco

Juniper

Aruba

F5

Job description

Job Summary

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Requirements

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification

Experience

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDi distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting

Workplace type: Hybrid Working