Networking Technical Services Systems Integration Specialist

NTT DATA, Inc.; Kolkata District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. is looking for a Networking Technical Services Systems Integration Specialist with profound expertise in providing technical support to clients. This role involves engaging with clients, coordinating with junior Engineers, documenting processes, and producing reports.

The ideal candidate should have strong verbal communication skills, extensive knowledge of Networking technologies, and the ability to work under pressure. The position allows for hybrid working conditions in Kolkata, West Bengal.

Qualifications

• Understanding of Networking technologies including routing and switching.
• Experience in client engagement and presentations.
• Ability to write reports and manage projects.

Responsibilities

• Provide technical support to clients on site and remote.
• Coordinate activities of junior Engineers.
• Document standard operating procedures.

Skills

Technical design understanding

Excellent customer engagement

Verbal communication skills

Coaching and mentoring

Education

Bachelor's degree in Information Technology

Professional certifications in Networking technologies

Cisco Dev Net certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients. This role compiles technical specifications clearly and concisely, evaluates options, creates alternative solutions as backup planning, drives towards professional to expert level certification, and develops business knowledge.

Key responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

To thrive in this role, you need to have

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification.

Required experience

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management.
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Seasoned experience in diagnosis and troubleshooting.

Workplace type: Hybrid Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.