Networking Technical Services Systems Integration Specialist

NTT Limited; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT Limited is seeking a Networking Technical Services Systems Integration Specialist in Mumbai. The ideal candidate will provide technical support to clients and lead project implementations, emphasizing networking technologies.

Qualified applicants will possess a Bachelor's degree in Information Technology and relevant professional certifications. The role requires excellent communication skills, client engagement, and the ability to mentor junior engineers. The workplace type is on-site.

Qualifications

• 5+ years of experience in technical implementation engineering specific to Networking technologies.
• Excellent customer engagement skills and ability to work under pressure.
• Strong presentation and report writing experience.

Responsibilities

• Provide technical support to clients on site and remotely.
• Respond to escalated client requests and unresolved problems.
• Write reports and proposals, documenting standard operating procedures.

Skills

Client Engagement

Technical Design Understanding

Troubleshooting

Project Management

Coaching/Mentoring

Communication Skills

Education

Bachelor's degree in Information Technology or related field

Professional certification in Networking technologies

Tools

Cisco

Juniper

Aruba

F5

CCNP

JNCIS

ACMP

Job description

Networking Technical Services (TS) Systems Integration Specialist

Make an impact with NTT DATA. The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

Key Responsibilities

• Interacts with clients on site and remotely to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Includes higher‑complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Qualifications

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification.

Required Experience

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management.
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Seasoned experience in diagnosis and troubleshooting.

Workplace Type

On‑site Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.