Customer Support Representative(International Voice Process)

Trigent Software; Gurugram District; On-site; INR 360,000 - 672,000; Full time

Benefits offered by this job

Two way cab

Job summary

Trigent Software in Gurugram is hiring a Customer Service Representative to handle inbound calls, emails and chats, ensuring high-quality, compliant support. The role focuses on 100% issue resolution and customer satisfaction while adhering to GDPR and client processes.

Open to work in shifts with two-way cab provided. Experience expected is 1–6 years; salary up to 6.7 LPA. Office-based role with US time zone shifts.

Qualifications

• Strong verbal and written communication in English.
• Ability to handle inbound calls, emails and chats with accuracy.
• Wamiliarity with ticketing and ERP tools is preferred.

Responsibilities

• Handle inbound calls, emails and chats; log interactions accurately.
• Provide recruitment support to candidates as per defined processes.
• Assist users on the self-service portal and guide navigation.
• Ensure GDPR-compliant security verifications as per policy.
• Place outbound calls when required following client guidelines.
• Maintain high data and call quality to meet SLAs.

Skills

Customer service

Communication

Multi-tasking

Tools

ServiceNow

ERP systems

Microsoft Office

Internet Explorer

Job description

Hiring for Leading MNC!!!!! Immediate Joiners Required!!!!

Call/ whatsapp : Rajeshwari - 8861372854

Email: [e-mail]

Work Location : Gurugram /Gurgaon

Extraordinary communication skills , Willing to work in Night Shift (Two way cab provided)

Experience : 1 - 6yr

Salary : upto 6.7LPA

Job Description: Please find the detailed job description attached for your reference.

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job

• Provide high-quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Work mode : Work from Office

Key Details Discussed:

• Position Title: Customer Services - Customer Service Representative
• Salary: INR-3,60,000-6,72,000/ Yearly
• Notice Period:N/A

Contact Information: If you have any further questions or need additional information, please feel free to contact me directly.

Best regards,

Rajeshwari V

Recruitment Specialist