Network & Svcs Operations Representative

Accenture PLC; Hyderabad; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Accenture PLC in Hyderabad is seeking a Network & Services Operations Representative to configure, integrate, and manage the lifecycle of telecom network elements across Fulfillment and Assurance. You will maintain back office data and support customer activations and configuration changes.

The role requires deep knowledge of network infrastructures, strong collaboration with multiple teams, and the ability to drive operational efficiency.

Qualifications

• Must have strong knowledge of telecommunication network elements and their configuration management.
• Experience in managing network life cycle processes including Fulfillment and Assurance.
• Ability to maintain and update back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments.

Responsibilities

• SME; collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize network element configurations to improve operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Skills

Network Infrastructures

Education

15 years full time education

Job description

Project Role : Network & Svcs Operations Representative

Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The workday is dynamic, involving coordination with various teams to ensure seamless network operations and timely resolution of any issues that arise during service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize network element configurations to improve operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong knowledge of telecommunication network elements and their configuration management.
• Experience in managing network life cycle processes including Fulfillment and Assurance.
• Ability to maintain and update back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments effectively.
• Familiarity with network monitoring and troubleshooting techniques to ensure service reliability.

Additional Information:

• The candidate should have minimum 12 years of experience in Network Infrastructures.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.