Network & Svcs Operations Representative

Accenture in India; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture in India is seeking an experienced Network & Services Operations Representative to configure, integrate, and manage the lifecycle of telecommunication network elements. The role includes managing back office data records and supporting customer activations and configuration changes, ensuring smooth service delivery and reliability.

The position requires minimum 7.5 years in Network Infrastructures and a 15-year full-time education; the work base is Hyderabad, with responsibilities

Qualifications

• Must have skills: Proficiency in Network Infrastructures.
• Experience with network configuration management and lifecycle processes.
• Strong understanding of telecommunication network elements and their integration.
• Ability to manage and maintain back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments.
• Familiarity with network assurance and fulfillment workflows.

Responsibilities

• SME-level expertise; collaborate and guide the team to perform.
• Make informed decisions for the team.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate and cross-team needs.
• Coordinate cross-functional efforts to ensure flawless service delivery.
• Monitor and analyze network performance data to preempt issues.
• Mentor junior team members to support growth and capabilities.

Skills

Network Infrastructures

Education

15 years full time education

Job description

Project Role : Network & Svcs Operations Representative

Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The role demands continuous coordination to ensure smooth network operations and timely resolution of any issues that arise during service delivery, contributing to overall network reliability and customer satisfaction.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure seamless network service delivery and operational efficiency.
• Monitor and analyze network performance data to proactively identify and address potential issues.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Network Infrastructures.
• Experience with network configuration management and lifecycle processes.
• Strong understanding of telecommunication network elements and their integration.
• Ability to manage and maintain back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments.
• Familiarity with network assurance and fulfillment workflows.

Additional Information

• The candidate should have minimum 7.5 years of experience in Network Infrastructures.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.