Network And Svcs Operations Representative

Accenture PLC; Ahmedabad District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Accenture PLC in Bengaluru seeks a Network & Services Operations Representative to configure and integrate telecom network elements and manage their lifecycle across Fulfillment and Assurance processes. The role includes maintaining back‑office data records and supporting activations and configuration changes.

The position requires deep SAP MII expertise and the ability to collaborate with multiple teams to ensure seamless service delivery and continuous improvement of network operations.

Qualifications

• Must have SAP MII skills and experience in lifecycle management of telecom network elements.
• Experience with back office data records and customer activations.
• 15 years of full-time education is required.

Responsibilities

• SME with deep knowledge and experience; provide solutions across multiple teams.
• Influence and advisory roles; participate in key decisions with cross-functional teams.
• Collaborate to optimize network performance and resolve operational challenges.
• Engage with teams to ensure seamless service delivery and process improvements.
• Monitor and improve processes to enhance service quality and customer satisfaction.

Skills

SAP MII

Education

15 years full time education

Job description

Job Description:

Project Role

Network & Svcs Operations Representative

Project Role Description

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills

SAP Manufacturing Integration & Intelligence (MII)

Good to have skills

NA

Experience

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Network and Services Operations Representative, a typical day involves configuring and integrating telecommunication network elements while overseeing their entire life cycle. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing support for customer activations and necessary configuration adjustments. The work is dynamic and involves coordination with various teams to ensure seamless network operations and service delivery.

Roles & Responsibilities

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Collaborate with cross-functional teams to optimize network performance and resolve operational challenges.
• Continuously monitor and improve processes to enhance service quality and customer satisfaction.

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP Manufacturing Integration & Intelligence (MII).
• Strong understanding of telecommunication network configurations and lifecycle management.
• Experience in managing back office system data records with high accuracy and attention to detail.
• Ability to support and troubleshoot customer activations and configuration changes effectively.
• Familiarity with integration processes between network elements and operational support systems.
• Excellent problem-solving skills with the ability to provide scalable solutions across multiple teams.

Additional Information

• The candidate should have minimum 15 years of experience in SAP Manufacturing Integration & Intelligence (MII).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.