Network & Svcs Operation Assoc Manager

Accenture in India; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture is seeking a Network & Svcs Operation Assoc Manager in Navi Mumbai with 10-14 years of experience. You will help transform back office and network operations, improving customer experience and revenue growth by optimizing billing processes.

You will work on revenue assurance controls, data analytics, and risk intelligence using SQL, Databricks, Palantir, and AI tools. Strong communication and cross-functional collaboration are essential.

Qualifications

• Graduation in any discipline.
• 10–14 years of experience in telecom revenue assurance or billing operations.
• Strong understanding of telecom billing systems and regulatory requirements.
• Experience in data analytics and risk intelligence.

Responsibilities

• Analyze moderately complex problems and create data-driven solutions.
• Monitor real-time billing data and detect revenue leakage.
• Identify anomalies between contracts and billing history.
• Collaborate with cross-functional teams to reduce cost-to-serve.
• Support in fraud detection and pre/post bill validation.

Skills

Problem solving

Analytical skills

Written and verbal communication

Data analytics

SQL

Databricks

Palantir

Machine Learning

Gen AI

Education

Any Graduation

Tools

Databricks

Palantir

Machine Learning

Gen AI

Job description

Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Assoc Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve

• Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements.
• Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures.
• Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue).
• Continuous monitoring of data stream from partner operators and internal sources.
• Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data flow.
• Fraud detection through product UAT
• Experience in pre-bill & post bill validation and complete understanding of bill generation.
• Experience in reviewing contract and suggesting changes in supportable language.
• Proficiency in data analysis tools and techniques, such as SQL, Databricks, Palantir, Machine learning , Gen AI
• Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders. What are we looking for?
• Problem-solving skills
• Strong analytical skills
• Written and verbal communication Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts