Network Security Engineer (SFTP)

Commedia Solutions Pvt Ltd; Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Commedia Solutions Pvt Ltd is seeking an experienced L2 support engineer to work at a client site in Navi Mumbai on a 24/7 rotation. The role focuses on Globalscape EFT SFTP/MFT platforms, handling incidents, requests, and service tickets.

You will monitor services for availability and SLA compliance, troubleshoot file transfers, provisioning, key management, and access-control tasks, and coordinate with L3 teams for escalations and RCAs.

Qualifications

• 4+ years in Network Security / Secure File Transfer with Globalscape EFT (MFT/SFTP) experience
• L2 support experience for Globalscape SFTP/MFT including incident handling and SLA monitoring
• Experience with user provisioning, key management, and access-control administration
• Experience coordinating with L3/engineering for escalations and major incidents
• Strong knowledge of SFTP/FTPS/SCP/HTTPS protocols and key-based authentication

Responsibilities

• Provide L2 support for Globalscape SFTP/MFT platforms and handle incidents, requests and tickets
• Monitor services for availability, performance and SLA compliance
• Troubleshoot file transfers, connectivity, and user access issues
• Coordinate with L3/engineering for escalations, RCAs, and major incidents
• Maintain SOPs, runbooks, and operational documentation
• Assist in onboarding partners/clients and configuring file-transfer workflows
• Support patching, upgrades and configuration changes in SFTP/MFT environments
• Participate in change management for secure, controlled implementation
• Rotational 24/7 shift at client site (IDFC Bank, Airoli, Navi Mumbai)

Skills

SFTP

MFT

Security policies

ITIL

L2 support

SLA monitoring

Stakeholder management

Tools

Globalscape EFT

SSH keys

PGP encryption

Firewalls

Proxies

Job description

• Provide L2 support for Globalscape SFTP/MFT platforms, handling incidents, requests, and problem tickets
• Monitor SFTP services to ensure availability, performance, and SLA compliance
• Troubleshoot and resolve issues related to file transfers, connectivity, and user access
• Perform user provisioning, key management, and access control administration
• Coordinate with L3/engineering teams for escalations, root cause analysis, and major incidents
• Ensure adherence to security policies and compliance requirements (encryption, authentication, audit logs)
• Create and maintain operational documentation, runbooks, and SOPs
• Support patching, upgrades, and configuration changes in SFTP/MFT environments
• Assist in onboarding new partners/clients and configuring file transfer workflows
• Participate in change management processes to ensure secure and controlled implementation
• Candidate will be employed by Commedia (third-party payroll) but stationed at client location. 24/7 rotational shift environment required.

Ideal Candidate

• Strong SFTP / MFT Profile with hands-on Globalscape EFT expertise and secure file-transfer troubleshooting
• Mandatory (Experience 1): Must have 4+ years of experience in Network Security / Secure File Transfer, with hands-on experience on Globalscape EFT (Enhanced File Transfer) MFT/SFTP platforms.
• Mandatory (Experience 2): Must have experience providing L2 support for Globalscape SFTP/MFT (incidents, requests, problem tickets), monitoring services for availability, performance, and SLA compliance.
• Mandatory (Experience 3): Must have experience with user provisioning, key management, and access-control administration, and onboarding new partners/clients and configuring file-transfer workflows.
• Mandatory (Experience 4): Must have experience coordinating with L3/engineering for escalations, root-cause analysis, and major incidents, and supporting patching, upgrades, and configuration changes.
• Mandatory (Tech skill 1): Must have strong knowledge of SFTP, FTPS, SCP, and HTTPS file-transfer protocols, and key-based authentication (SSH keys, PGP encryption).
• Mandatory (Tech skill 2): Must have familiarity with firewalls, proxies, and network security fundamentals, with strong troubleshooting skills for connectivity, authentication, and transfer failures.
• Mandatory (Skill 1): Must have experience ensuring adherence to security policies and compliance (encryption, authentication, audit logs), and participating in change management for secure, controlled implementation.
• Mandatory (Skill 2): Must have an understanding of incident, change, and problem management (ITIL), and maintain operational documentation, runbooks, and SOPs.
• Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.
• Mandatory (Note): Must be comfortable with a 24/7 rotational shift environment at the client site (IDFC Bank, Airoli, Navi Mumbai)
• Mandatory (Communication): Must have good communication and stakeholder-management skills.
• Preferred (Skills): Automation/scripting (PowerShell, Python, or Bash); file-transfer integrations with enterprise applications (ERP, banking, trading); audit/compliance familiarity (PCI-DSS, ISO 27001, SOX); exposure to other MFT platforms (Axway, TIBCO, IBM Sterling).

Experience: 4–6 years · Work from office · 6 days a week · Notice period up to 30 days