Network Operations Manager

Futurism Technologies, INC.; Maharashtra; On-site; INR 3,500,000 - 6,200,000; Full time

Job summary

Futurism Technologies, INC. is seeking an experienced Senior NOC Manager to lead the 24x7 Network Operations Center in Pune. The role demands hands-on expertise in IT infrastructure, endpoint, server, identity, and security operations, with strong leadership for L3/L4 escalation and team mentoring.

You will drive service availability, incident resolution, and governance while aligning with ITIL practices and security standards to ensure high reliability of enterprise IT environments.

Qualifications

• Minimum 15 years in IT infrastructure/NOC operations.
• 5+ years in a NOC Manager/Leads role.
• Hands-on with Intune, SCCM to Intune migration.
• Experience with AD, Entra ID, Exchange.
• Experience with SonicWall and FortiGate.
• Strong ITIL/service management knowledge.

Responsibilities

• Lead 24x7 NOC operations with incident, problem and escalation management.
• Oversee endpoint, server, network, and security monitoring and governance.
• Plan and supervise migrations (SCCM to Intune) and device management.
• Manage identity, access, and directory health (AD/Entra ID/Exchange).
• Supervise firewall, VPN, routers, switches, and APs; ensure uptime and security.
• Drive continuous improvement, SOPs, and performance metrics.

Skills

NOC operations

Team leadership

Windows server

Intune administration

Azure Entra ID

Security monitoring

Incident management

ITIL knowledge

Education

Bachelor's degree in IT/CS

Tools

Intune

SCCM

Azure AD

Active Directory

Fortinet FortiGate

SonicWall

Job description

Futurism Technologies, INC.

About This Job

Company: Futurism Technologies, INC.

Location: Pune District, Maharashtra, India

Work Mode: On-site

Industry: IT Services and IT Consulting

Job Description

Job Title: Noc Manager

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 15+ Years

Shift: 24x7 Rotational shift, 5 working days

Position Overview

We are seeking a highly experienced Senior NOC Manager with 15+ years of experience in IT infrastructure operations and network operations management to lead our Network Operations Center (NOC) function. This role combines hands‑on L4 technical expertise with strong people and operations leadership, ensuring high availability, security, and performance of enterprise IT infrastructure.

The Senior NOC Manager will be responsible for 24×7 service assurance, advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.

Key Responsibilities

NOC Operations & Service Assurance

Lead 24×7 NOC operations, ensuring continuous monitoring, incident response, and service availability. Own incident, problem, and escalation management for infrastructure, network, and security incidents. Act as the L3/L4 escalation authority for critical and complex outages. Ensure SLAs, OLAs, and KPIs are consistently met or exceeded. Drive root cause analysis (RCA) and preventive action plans.

Endpoint & Modern Device Management

Oversee enterprise Windows and macOS endpoint management. Lead Microsoft Intune administration, including device compliance, configuration profiles, application deployment, and security baselines. Plan and execute migration from SCCM to Intune, aligning with modern workplace and zero‑trust principles. Ensure endpoint monitoring, patching, and compliance through NOC processes.

Server & Infrastructure Operations

Provide L3/L4 oversight for Windows and Linux server environments. Ensure monitoring, availability, patching, and performance optimization of server infrastructure. Support high‑availability and business‑critical systems.

Identity & Access Management

Manage and govern Active Directory, Exchange (on‑prem), and Microsoft Entra ID (Azure AD). Oversee identity monitoring, access controls, conditional access policies, and directory health. Ensure secure authentication and authorization aligned with security standards.

Network & Firewall Operations

Lead NOC oversight of SonicWall and FortiGate firewalls, including VPNs, security policies, and traffic flow. Supervise monitoring and troubleshooting of routers, switches, and wireless access points (APs). Ensure network uptime, performance, and security.

Security Monitoring & Threat Management

Oversee NOC/SOC collaboration for Microsoft Defender for XDR monitoring. Ensure timely detection, investigation, and resolution of security alerts and incidents. Support containment, remediation, and post‑incident reviews.

Backup, DR & Business Continuity

Ensure continuous monitoring of backup jobs and restore readiness. Own disaster recovery (DR) readiness, documentation, and testing coordination. Ensure infrastructure resilience and recoverability.

Team Leadership & Workforce Management

Lead, mentor, and manage L1/L2/L3 NOC engineers. Drive shift planning, on‑call rosters, skill development, and performance management. Establish operational discipline, standard operating procedures (SOPs), and best practices. Act as a technical mentor and escalation guide for the team.

Operational Governance & Reporting

Own operational dashboards, incident reports, trend analysis, and management reporting. Ensure accurate documentation of infrastructure, monitoring tools, runbooks, and escalation paths. Participate in service reviews with internal stakeholders and leadership.

Projects & Continuous Improvement

Lead NOC involvement in infrastructure upgrades, migrations, and security initiatives. Drive automation, monitoring optimization, and tool enhancements. Continuously improve NOC efficiency, response times, and service quality.

Experience

Required Qualifications

Minimum 15 years of experience in IT infrastructure, NOC, or managed services operations. At least 5 years in a NOC Manager / Operations Lead / Technical Manager role. Strong hands‑on experience with:Enterprise NOC operations and 24×7 support modelsMicrosoft Intune and SCCM to Intune migrationWindows & macOS endpoint managementWindows and Linux server operationsMicrosoft Entra ID (Azure AD), Active Directory, and ExchangeSonicWall and Fortigate firewallsNetwork infrastructure (routers, switches, wireless APs)Backup and disaster recovery operationsSecurity monitoring using Microsoft Defender for XDRManaging and mentoring multi‑tier support teams.

Technical Skills

• Strong L3/L4 troubleshooting across endpoints, servers, networks, and security
• Expertise in Intune, Entra ID, AD, and endpoint security
• Firewall and VPN management (SonicWall, Fortigate)
• Infrastructure and network monitoring tools
• Incident, problem, and change management
• Sound understanding of ITIL and service management frameworks

Preferred Certifications

• Microsoft Certified (Azure, Modern Workplace, Endpoint Administrator)
• CompTIA Security+ or equivalent
• Fortinet (FortiGate) or SonicWall certifications
• Cisco CCNA or higher
• ITIL Foundation or higher

Desired Qualities

Strong operational and technical leadership mindset Calm and decisive during high‑severity incidents Excellent communication with technical and business stakeholders Ability to manage pressure and 24×7 operational environments Proactive, process‑driven, and improvement‑oriented Strong documentation and reporting discipline Collaborative team leader with high accountability