Senior NOC Engineer

Freshworks

Hyderabad

On-site

INR 800,000 - 1,500,000

Full time

14 days+

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Job summary

A leading software company in Hyderabad is seeking a Senior NOC Engineer to ensure the health and stability of production systems. The role involves monitoring and troubleshooting in a 24/7 environment, leveraging skills in network protocols and scripting. Candidates should have 3+ years of experience in system administration and be proficient in tools like Nagios and AWS. Join us to make an impact with innovative technologies and processes in a fast-paced team.

Qualifications

3+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting.
Experience monitoring applications like Apache, Tomcat, MySQL.
Familiarity with incident management platforms like PagerDuty.

Responsibilities

Monitor production systems for uptime and performance.
Respond to and manage incidents in real-time.
Conduct root cause analysis and implement corrective actions.

Skills

Linux/Unix systems administration

Network troubleshooting

Scripting using Shell, Python, or Ruby

Real-time monitoring

Incident management

Cloud infrastructure

Docker and Kubernetes

Tools

Nagios

Datadog

JIRA

AWS

Terraform

Job description

Senior NOC Engineer

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Senior NOC Engineer, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands‑on, operational role requiring a deep understanding of system administration, networking, and incident response. You’ll act as the first line of defense during outages and performance issues, with responsibility for real‑time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast‑paced environments, this is the role for you.

Roles & Responsibilities

Monitor production systems and applications to ensure consistent uptime, performance, and availability
Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses
Conduct root cause analysis (RCA) and implement corrective and preventive actions
Troubleshoot system, application, and network issues escalated by monitoring systems or support teams
Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support
Collaborate with engineering and product teams to improve observability and monitoring frameworks
Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency
Maintain compliance with internal security, audit, and operational standards
Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency
Engage in post‑incident reviews and help drive blameless postmortems and process improvement initiatives

Qualifications

3+ years of hands‑on experience in Linux/Unix systems administration and network troubleshooting
Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSec
Experience monitoring and managing applications like Apache, Tomcat, MySQL
Proficient in scripting using Shell, Python, or Ruby for automation
Experience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo Logic
Familiarity with incident management platforms like PagerDuty, JIRA, or ServiceNow
Basic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentals
Experience with public cloud platforms (preferably AWS)
Hands‑on experience with Docker and Kubernetes
Working knowledge of CI/CD pipelines and tools like Jenkins
Familiarity with Infrastructure‑as‑Code using Terraform
Excellent communication skills and ability to work with cross‑functional teams including DevOps, SRE, and Security

Skills Inventory

Production Monitoring: Real‑time infrastructure and application monitoring for uptime and performance
Incident Response: Timely identification, escalation, and resolution of production issues
Root Cause Analysis: Investigation and documentation of service‑impacting events
Linux/Unix Administration: Deep expertise in managing server environments
Networking Fundamentals: Strong understanding of protocols like DNS, DHCP, TCP/IP, VPN
Scripting & Automation: Writing scripts in Shell/Python/Ruby to automate tasks
Monitoring & Logging Tools: Hands‑on use of tools like Datadog, ELK, Nagios, Splunk
Cloud Infrastructure: Working with AWS or equivalent public cloud platforms
Containers & Orchestration: Knowledge of Docker and Kubernetes
CI/CD & DevOps: Familiarity with Jenkins and deployment pipelines
Infrastructure as Code: Basic experience using Terraform
Collaboration: Strong coordination with SRE, Security, and Engineering teams
Compliance & Documentation: Creating SOPs, playbooks, and ensuring adherence to policies

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Seniority Level