Network Operations Manager

Futurism Technologies, INC.; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Futurism Technologies, INC. seeks a Senior NOC Manager with 15+ years of IT infrastructure and NOC leadership experience to head the Network Operations Center.

You will drive 24x7 service assurance, incident handling, and strong operational governance across endpoints, servers, identity, and security platforms. The role demands hands-on L4 expertise, enterprise endpoint management, Intune migration leadership, and mentoring a multi-tier NOC team in a 24x7 shift environment to ensure high

Qualifications

• Minimum 15 years in IT infrastructure, NOC, or managed services operations.
• At least 5 years in a NOC Manager / Operations Lead / Technical Manager role.
• Hands-on experience across endpoints, servers, networks, and security.
• Experience with Intune and SCCM to Intune migrations; AD/Entra ID, and firewall management.

Responsibilities

• Lead 24x7 NOC operations with continuous monitoring and incident response.
• Own incident, problem, and escalation management for infrastructure, network, and security.
• Act as L3/L4 escalation authority for outages and drive RCA and preventive actions.
• Oversee Windows and macOS endpoint management and patching.
• Plan migrations from SCCM to Intune and enforce security baselines.
• Manage and mentor L1/L2/L3 NOC engineers and drive shift planning.

Skills

NOC operations

Incident management

L3/L4 escalation

Intune

SCCM migration

Windows endpoint mgmt

Azure AD/Entra ID

Firewall management

Leadership

ITIL knowledge

Tools

SonicWall & FortiGate

Job description

Experience: 15+ Years

Shift: 24x7 Rotational shift, 5 working days

Position Overview

We are seeking a highly experienced Senior NOC Manager with 15+ years of experience in IT infrastructure operations and network operations management to lead our Network Operations Center (NOC) function. This role combines hands‑on L4 technical expertise with strong people and operations leadership, ensuring high availability, security, and performance of enterprise IT infrastructure.

The Senior NOC Manager will be responsible for 24×7 service assurance, advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.

Key Responsibilities

NOC Operations & Service Assurance

• Lead 24×7 NOC operations, ensuring continuous monitoring, incident response, and service availability.
• Own incident, problem, and escalation management for infrastructure, network, and security incidents.
• Act as the L3/L4 escalation authority for critical and complex outages.
• Ensure SLAs, OLAs, and KPIs are consistently met or exceeded.
• Drive root cause analysis (RCA) and preventive action plans.
• Oversee enterprise Windows and macOS endpoint management.
• Lead Microsoft Intune administration, including device compliance, configuration profiles, application deployment, and security baselines.
• Plan and execute migration from SCCM to Intune, aligning with modern workplace and zero‑trust principles.
• Ensure endpoint monitoring, patching, and compliance through NOC processes.

Server & Infrastructure Operations

• Provide L3/L4 oversight for Windows and Linux server environments.
• Ensure monitoring, availability, patching, and performance optimization of server infrastructure.
• Support high‑availability and business‑critical systems.

Identity & Access Management

• Manage and govern Active Directory, Exchange (on‑prem), and Microsoft Entra ID (Azure AD).
• Oversee identity monitoring, access controls, conditional access policies, and directory health.
• Ensure secure authentication and authorization aligned with security standards.

Network & Firewall Operations

• Lead NOC oversight of SonicWall and FortiGate firewalls, including VPNs, security policies, and traffic flow.
• Supervise monitoring and troubleshooting of routers, switches, and wireless access points (APs).
• Ensure network uptime, performance, and security.

Security Monitoring & Threat Management

• Ensure timely detection, investigation, and resolution of security alerts and incidents.
• Support containment, remediation, and post‑incident reviews.

Backup, DR & Business Continuity

• Ensure continuous monitoring of backup jobs and restore readiness.
• Own disaster recovery (DR) readiness, documentation, and testing coordination.
• Ensure infrastructure resilience and recoverability.
• Lead, mentor, and manage L1/L2/L3 NOC engineers.
• Drive shift planning, on‑call rosters, skill development, and performance management.
• Establish operational discipline, standard operating procedures (SOPs), and best practices.
• Act as a technical mentor and escalation guide for the team.

Operational Governance & Reporting

• Own operational dashboards, incident reports, trend analysis, and management reporting.
• Ensure accurate documentation of infrastructure, monitoring tools, runbooks, and escalation paths.
• Participate in service reviews with internal stakeholders and leadership.

Projects & Continuous Improvement

• Lead NOC involvement in infrastructure upgrades, migrations, and security initiatives.
• Drive automation, monitoring optimization, and tool enhancements.
• Continuously improve NOC efficiency, response times, and service quality.

Required Qualifications

Experience

• Minimum 15 years of experience in IT infrastructure, NOC, or managed services operations.
• At least 5 years in a NOC Manager / Operations Lead / Technical Manager role.
• Strong hands‑on experience with:
• Enterprise NOC operations and 24×7 support models
• Microsoft Intune and SCCM to Intune migration
• Windows & macOS endpoint management
• Windows and Linux server operations
• Microsoft Entra ID (Azure AD), Active Directory, and Exchange
• SonicWall and Fortigate firewalls
• Network infrastructure (routers, switches, wireless APs)
• Backup and disaster recovery operations
• Security monitoring using Microsoft Defender for XDR
• Managing and mentoring multi‑tier support teams

Technical Skills

• Strong L3/L4 troubleshooting across endpoints, servers, networks, and security
• Expertise in Intune, Entra ID, AD, and endpoint security
• Firewall and VPN management (SonicWall, Fortigate)
• Infrastructure and network monitoring tools
• Incident, problem, and change management
• Sound understanding of ITIL and service management frameworks

Preferred Certifications

• CompTIA Security+ or equivalent
• Fortinet (FortiGate) or SonicWall certifications
• Cisco CCNA or higher
• ITIL Foundation or higher

Desired Qualities

• Strong operational and technical leadership mindset
• Calm and decisive during high‑severity incidents
• Excellent communication with technical and business stakeholders
• Ability to manage pressure and 24×7 operational environments
• Proactive, process‑driven, and improvement‑oriented
• Collaborative team leader with high accountability