Network Operations Lead- Noida & Kolkata

Medi Assist; Dadri, Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Medi Assist in Noida & Kolkata seeks a Team Leader / Assistant Manager Zonal Network Operations to oversee daily hospital network operations within the assigned zone. You will act as the operational bridge between local hospitals, the KAM team, and the insurer to resolve real-time queries, tariff discrepancies, and desk issues.

You will coordinate tariffs and package rates with hospital TPA desks, assist the KAM in tracking zonal metrics and field queries, and conduct periodic site visits to

Responsibilities

• Serve as the first line of escalation for hospitals and insurers regarding daily network access, tariff application, and portal/system issues.
• Coordinate directly with hospital TPA desks to ensure adherence to agreed tariffs and package rates.
• Assist the KAM in tracking zonal metrics, field queries, and hospital grievance redressal.
• Conduct periodic site visits and check-ins with empanelled hospitals to maintain strong working relationships.

Job description

Job Description : Team Leader / Assistant Manager Zonal Network Operations

• Location: Noida & Kolkata
• Experience: 3-6 Years (Hospital Operations, Provider Management, or TPA Desk Operations)
• Role Summary: Manage daily hospital network operations within the assigned zone. Act as the operational bridge between local hospitals, the KAM team, and the insurer to resolve real-time queries, desk issues, and tariff discrepancies.
• Key Responsibilities:
  • Serve as the first line of escalation for hospitals and insurers regarding daily network access, tariff application, and portal/system issues.
  • Coordinate directly with hospital TPA desks to ensure adherence to agreed tariffs and package rates.
  • Assist the KAM in tracking zonal metrics, field queries, and hospital grievance redressal.
  • Conduct periodic site visits and check-ins with empanelled hospitals to maintain strong working relationships.