Manager - Zonal Field Engineer

Vodafone Idea Limited; Kolkata; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading telecommunications company is seeking a Zonal Field Engineer for network performance analysis and optimization in Asansol. The role involves analyzing network quality across 2G/3G/4G/VoLTE through KPIs and customer feedback and requires B-Tech in Electronics and Telecommunications with 4+ years of experience. Responsibilities include conducting health checks, auditing parameters, and ensuring effective resolution of customer complaints to enhance network quality.

Qualifications

• 4+ years of experience in radio network parameters & optimization.
• Strong ability to troubleshoot network quality KPI degradation.
• Hands-on experience with optimization tools.

Responsibilities

• Analyze network performance through KPIs and drive test data.
• Support the zonal team in RAN network management.
• Perform in-depth analysis of performance KPIs for improvements.
• Conduct network health checks and parameter audits.
• Optimize radio network capacity and upgrade transmission bandwidth.
• Address and resolve customer complaints effectively.

Skills

Network performance analysis

Optimization tools

Analytical skills

Cross-functional coordination

Customer centric

Education

B-Tech Electronics and Telecommunications

Job description

Job Purpose

This role will be accountable for analysis of network performance (2G/3G/4G/VoLTE) through various KPIs, drive test results, customer feedback and initiate necessary optimization of network to achieve the best network quality and rank first in the benchmarking. This position is also responsible for capacity planning, re‑engineering of radio database parameters to ensure optimal network quality.

Role

TM – Zonal Field Engineer, Networks

Job Level / Designation

M1

Function / Department

Technology / Quality

Location

Asansol

Hiring Manager

Abhijit Banerjee

Key Result Areas / Accountabilities

• Network performance analysis through OSS/drive test data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
• Provide support to circle zonal team in all aspects of RAN network
• Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance
• Network health check to ensure consistent performance – drive SA alarms/parameter audit
• Timely auditing & re‑engineering of radio database parameters, SCFT audit & performance monitoring of new roll‑out sites
• Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and transmission bandwidth upgrade etc.
• Analysis of customer complaints and solving them effectively

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
• Hands‑on experience to use optimization tools
• Very good analytical skills to troubleshoot network quality KPI degradation / customer complaints
• Very good cross‑functional coordination and driving skills
• Customer centric, innovative, ambitious and competitive & task oriented

Qualifications

Must have technical / professional qualifications

B‑Tech Electronics and Telecommunications with 4+ years of experience