Network & IT Support Professional

Karma Primary Healthcare Services; Hyderabad; On-site; INR 420,000 - 540,000; Full time

Job summary

Karma Primary Healthcare Services is seeking a dependable Network & IT Support Executive to maintain and support the organization’s IT infrastructure across offices and partner locations. You will assist with day-to-day technical issues, software configurations, and asset tracking.

The role involves hardware and software troubleshooting, on-site support, and collaboration with internal teams to ensure secure and efficient IT operations. Hybrid work arrangements may apply where feasible.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support, system administration, or helpdesk roles.
• Strong knowledge of Windows operating systems and productivity software.
• Basic networking knowledge: LAN, Wi‑Fi, IP configuration.
• Experience with hardware setup and troubleshooting.
• Good communication, troubleshooting, and organizational skills.
• Ability to provide on-site technical support.

Responsibilities

• Provide technical support to employees for hardware, software, and connectivity issues.
• Diagnose and resolve problems with laptops, desktops, printers, email, and VPN.
• Escalate complex issues to external providers or internal IT teams.
• Configure laptops/workstations for new employees.
• Maintain IT assets and documentation.
• Support installation, configuration, and updating of business software.
• Assist with network setup and basic troubleshooting of routers/switches.
• Provide on-site IT support and helpdesk assistance.

Skills

IT degree

2-4 yrs IT exp

Windows OS

Networking basics

IT hardware setup

Communication

On-site support

Education

Diploma or Bachelor's in IT/CS

Job description

Job Summary

We are seeking a dependable Network & IT Support Executive to assist in maintaining and supporting the organization s IT infrastructure and daily technical operations. In this role, you will help ensure that all systems, devices, and networks function smoothly across corporate offices, operational centers, and partner locations.

The ideal candidate should be comfortable providing day-to-day technical assistance, maintaining IT equipment, supporting employees with troubleshooting issues, and helping manage software and system access. This role is well suited for someone who enjoys solving technical problems and supporting teams with reliable IT solutions.

Key Responsibilities IT Support & Troubleshooting

• Provide technical support to employees for hardware, software, and connectivity issues
• Diagnose and resolve problems related to laptops, desktops, printers, email accounts, and VPN access
• Escalate complex technical issues to external service providers or internal IT teams when necessary

IT Equipment & Asset Management

• Assist in configuring laptops and workstations for new employees
• Install required applications, security tools, and productivity software
• Maintain records and tracking of IT assets including laptops, monitors, and peripherals
• Coordinate the allocation and return of devices during employee onboarding and offboarding

Software & System Management

• Support the installation, configuration, and updating of business software
• Track software usage and licensing requirements
• Ensure systems comply with organizational IT policies and standards

Network Assistance

• Support the setup and maintenance of local networks, Wi-Fi connectivity, and network devices
• Monitor connectivity issues and assist with basic troubleshooting of routers, switches, and access points

Operational & Administrative Support

• Maintain IT documentation, logs, and inventory records
• Provide support for internal systems, portals, and operational tools
• Assist with basic office technology and system-related administrative tasks

Required Skills & Qualifications

• Diploma or Bachelor s degree in Information Technology, Computer Science, or a related discipline
• 2-4 years of experience in IT support, system administration, or helpdesk roles
• Good understanding of Windows operating systems and office productivity software
• Basic knowledge of networking concepts such as LAN, Wi-Fi, and IP configuration
• Experience handling IT hardware setup and troubleshooting
• Strong communication, troubleshooting, and organizational skills
• Ability to work collaboratively with teams and provide on-site technical support

Preferred Skills

• Experience assisting with employee onboarding and IT setup
• Familiarity with device management platforms or endpoint management tools
• Understanding of basic cybersecurity practices and system security protocols