Network Engineer L2

Wipro; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Wipro is seeking a Network Engineer L2 in Mumbai to manage end‑to‑end network incidents and service requests. You will handle Fortinet FortiGate devices, SD‑WAN environments, and HP switches while ensuring timely resolution and adherence to SLAs.

The role requires 4–7 years of experience with strong routing, switching, and security policy skills, including CCNA/CCNP being preferred. A hands‑on approach to troubleshooting and vendor coordination is essential.

Qualifications

• 3–5 years of experience in network engineering.
• Strong knowledge of routing & switching and LAN/WAN/Wi‑Fi.
• Experience with Fortinet FortiGate/UTM devices and Fortinet SD‑WAN.
• Hands‑on with VLANs, BGP, VRRP, IP‑Sec, and security policies.

Responsibilities

• Triaging and resolution of high priority incident tickets with defined SLAs.
• Create incident logs and document root causes to support mitigations.
• Fulfil software/hardware/network service requests within agreed timelines.
• Monitor SLA timelines and participate in service review meetings with clients.

Skills

Routing & Switching

Fortinet SD-WAN

Fortinet UTM

HP Switches

VLANs

BGP

VRRP

IP Sec

LAN/WAN/Wi‑Fi

Troubleshooting

Fortinet Knowledge

CCNA/CCNP

Education

CCNA/CCNP

Tools

Fortinet Boxes

HP Switches

Job description

Job Description:

Job description:

Network EngineerL2

Must have 4-7 years of expereince.

Primary Skills:

• Sound knowledge of Routing & Switching
• Should able to troubleshoot issues wrt.
• Fortinet UTM Boxes, having SD WAN environment (Fortinet), & HP Switches
• Experience in vlans, routing tables – BGP, VRRP, link aggr etc.
• Experience with LAN/WAN/Wi-Fi, VLAN
• Expertise of Fortinet Boxes & Hp Switches will be preferred.
• Should able to do follow up with Vendor & able to drive issue
• Good understanding on SD WAN Technology (Fortinet). IP-Sec, policy creation

Secondary Skills.

• Product – Fortinet working knowledge
• OEM Certification i.e. HP/ Fortinet is added advantage
• CCNA / CCNP is desired

Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Mandatory Skills: Network Data Admin.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Requirements: