Network Engineer L2

Wipro Technologies; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Wipro Limited is seeking a Network Engineer L2 with 4-7 years of experience to support routing, switching, Fortinet UTM, SD-WAN, and switching infrastructure.

The role involves triaging high-priority incidents, implementing changes, monitoring SLAs, and coordinating with vendors to resolve issues. CCNA/CCNP is desirable. Wipro offers a dynamic, inclusive workplace.

Qualifications

• Sound knowledge of Routing & Switching.
• Experience with Fortinet UTM boxes and HP switches.
• SD-WAN experience (Fortinet) and IP-Sec with policy creation.
• Experience with VLANs and routing protocols (BGP, VRRP).
• CCNA/CCNP is desired.

Responsibilities

• Triaging and resolution of high-priority incident tickets (P2) within SLAs.
• Document observations and related root causes to support mitigation measures.
• Resolve service requests within agreed timelines and SLAs.
• Monitor SLA timelines and participate in weekly/monthly service reviews with clients.
• Create change requests with rollback plans and obtain approvals.
• Analyze incidents to support root cause analysis and improve mitigation.

Skills

Routing & Switching

Fortinet UTM

SD-WAN Fortinet

HP Switches

VLANs & BGP/VRRP

LAN/WAN/Wi-Fi

Vendor follow-up

IP-Sec policy creation

Tools

Fortinet FortiGate

HP Switches

SD-WAN Fortinet

IP-Sec policy creation

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Network EngineerL2

Must have 4-7 years of experience.

Primary Skills

• Sound knowledge of Routing & Switching
• Should able to troubleshoot issues wrt.
• Fortinet UTM Boxes, having SD WAN environment (Fortinet), & HP Switches
• Experience in vlans, routing tables – BGP, VRRP, link aggr etc.
• Experience with LAN/WAN/Wi-Fi, VLAN
• Expertise of Fortinet Boxes & Hp Switches will be preferred.
• Should able to do follow up with Vendor & able to drive issue
• Good understanding on SD WAN Technology (Fortinet). IP-Sec, policy creation

Secondary Skills

• Product – Fortinet working knowledge
• OEM Certification i.e. HP/ Fortinet is added advantage
• CCNA / CCNP is desired

Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Mandatory Skills: Network Data Admin.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.